Veterinary Receptionist / Client Service Representative

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. We strongly prefer candidates with prior veterinary front-desk experience; at minimum, we’re looking for 1+ years of client service experience in a medical receptionist role. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - 19 per hour, for each hour worked
• Schedule: This is a full-time position, with a flexible schedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.
  • You’d typically rotate Saturdays, working 1-2 Saturday shifts each month.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Prior veterinary receptionist / client service experience strongly preferred
• OR at minimum, 1+ years of client service experience in a medical receptionist role (e.g., human medical, dental, or other healthcare front desk)
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why join the Pine Woods Animal Hospital team?

Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus, featuring a dedicated Wellness Center and Surgery & Rehabilitation Center, allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.

You’ll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you’re looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.

Apply today — we look forward to hearing from you!

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Pay Range 17 - 19 USD