We are seeking a Hardware Specialist to join our team as the central point of expertise for managing and optimizing tablet hardware operations. In this role, you’ll connect our products, customers, and internal & external teams with tablet hardware solutions, ensuring our devices meet operational needs while maintaining a seamless customer experience.This is a critical role for someone who thrives on problem-solving in a dynamic, fast-paced environment.

Key Responsibilities:

• Establish and maintain strong relationships with our tablet and MDM vendors to ensure seamless communication and resolution of issues.
• Develop and implement strategic plans for tablet hardware lifecycle management, including procurement, upgrades, and replacements.
• Create and maintain comprehensive documentation related to tablet hardware, including troubleshooting guides, FAQs, and best practices.
• Partner with the Implementation, Customer Success, and Support teams to address and resolve hardware-related challenges.
• Collaborate directly with customers to address tablet hardware needs, ensuring timely resolutions and providing guidance on device setup and usage.
• Oversee the Mobile Device Management (MDM) system to streamline tablet deployment, enforce security protocols, and ensure devices are properly configured and maintained.
• Act as the subject matter expert on tablet hardware, providing guidance and training to internal teams as needed.
• Maintain a stock of ready-to-deploy tablets, ensuring they are properly configured, packaged, and shipped to customers or internal teams as needed. Coordinate logistics to guarantee timely delivery and accurate inventory management.

Must-Haves:

• Strong organizational and documentation skills with a keen attention to detail.
• Excellent communication skills to collaborate effectively with both technical and non-technical teams.
• A proactive approach to problem-solving and process optimization.

Nice-to-Haves:

• Previous technical and/or hardware support experience 
• Experience with Mobile Device Management (MDM) systems or related technology.

The estimated annual cash salary for this role is $90,000 - $110,000. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.