Full-Time

Hardware Specialist

Confirmed live in the last 24 hours

Rinsed

Rinsed

51-200 employees

CRM platform for car wash businesses

Consumer Software
Enterprise Software

Compensation Overview

$90k - $110kAnnually

+ Incentive Stock Options

Junior, Mid

Lehi, UT, USA

Category
Hardware Engineering
Hardware Validation & Testing
Required Skills
Inventory Management
Requirements
  • Strong organizational and documentation skills with a keen attention to detail.
  • Excellent communication skills to collaborate effectively with both technical and non-technical teams.
  • A proactive approach to problem-solving and process optimization.
Responsibilities
  • Establish and maintain strong relationships with our tablet and MDM vendors to ensure seamless communication and resolution of issues.
  • Develop and implement strategic plans for tablet hardware lifecycle management, including procurement, upgrades, and replacements.
  • Create and maintain comprehensive documentation related to tablet hardware, including troubleshooting guides, FAQs, and best practices.
  • Partner with the Implementation, Customer Success, and Support teams to address and resolve hardware-related challenges.
  • Collaborate directly with customers to address tablet hardware needs, ensuring timely resolutions and providing guidance on device setup and usage.
  • Oversee the Mobile Device Management (MDM) system to streamline tablet deployment, enforce security protocols, and ensure devices are properly configured and maintained.
  • Act as the subject matter expert on tablet hardware, providing guidance and training to internal teams as needed.
  • Maintain a stock of ready-to-deploy tablets, ensuring they are properly configured, packaged, and shipped to customers or internal teams as needed. Coordinate logistics to guarantee timely delivery and accurate inventory management.
Desired Qualifications
  • Previous technical and/or hardware support experience
  • Experience with Mobile Device Management (MDM) systems or related technology.

Rinsed provides a Customer Relationship Management (CRM) platform tailored for car wash businesses. The platform helps car wash owners manage and grow their memberships, minimize customer churn, and improve customer engagement through automated and personalized features. It integrates with existing Point of Sale (POS) systems, offering a comprehensive solution to increase subscription revenue. Rinsed caters to a range of car wash operators, from small businesses to large chains, primarily in the United States. The company operates on a subscription model, where clients pay for access to the CRM and its tools, which have shown a strong return on investment for users. Additionally, Rinsed has enhanced its services by acquiring Ignite Wash, a platform aimed at car wash salespeople, further increasing its value to clients.

Company Stage

Series B

Total Funding

$37M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rinsed raised $20 million in Series B funding, boosting growth potential.
  • Increased demand for contactless car wash services supports Rinsed's CRM solutions.
  • Subscription-based car wash services trend aligns with Rinsed's business model.

What critics are saying

  • Increased competition from niche CRM platforms could erode Rinsed's market share.
  • Technical challenges in integrating Ignite Wash may disrupt service continuity.
  • Economic downturns could impact Rinsed's subscription revenue from car washes.

What makes Rinsed unique

  • Rinsed specializes in CRM for car wash businesses, a niche market focus.
  • The platform integrates seamlessly with existing POS systems, enhancing operational efficiency.
  • Acquisition of Ignite Wash expands Rinsed's capabilities in sales management and customer engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Stock Options