Full-Time

Hardware Specialist

Confirmed live in the last 24 hours

Rinsed

Rinsed

51-200 employees

CRM platform for car wash businesses

Consumer Software
Enterprise Software

Compensation Overview

$90k - $110kAnnually

+ Incentive Stock Options

Junior, Mid

Lehi, UT, USA

Category
Hardware Engineering
Hardware Validation & Testing
Required Skills
Inventory Management

You match the following Rinsed's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong organizational and documentation skills with a keen attention to detail.
  • Excellent communication skills to collaborate effectively with both technical and non-technical teams.
  • A proactive approach to problem-solving and process optimization.
Responsibilities
  • Establish and maintain strong relationships with our tablet and MDM vendors to ensure seamless communication and resolution of issues.
  • Develop and implement strategic plans for tablet hardware lifecycle management, including procurement, upgrades, and replacements.
  • Create and maintain comprehensive documentation related to tablet hardware, including troubleshooting guides, FAQs, and best practices.
  • Partner with the Implementation, Customer Success, and Support teams to address and resolve hardware-related challenges.
  • Collaborate directly with customers to address tablet hardware needs, ensuring timely resolutions and providing guidance on device setup and usage.
  • Oversee the Mobile Device Management (MDM) system to streamline tablet deployment, enforce security protocols, and ensure devices are properly configured and maintained.
  • Act as the subject matter expert on tablet hardware, providing guidance and training to internal teams as needed.
  • Maintain a stock of ready-to-deploy tablets, ensuring they are properly configured, packaged, and shipped to customers or internal teams as needed. Coordinate logistics to guarantee timely delivery and accurate inventory management.
Desired Qualifications
  • Previous technical and/or hardware support experience
  • Experience with Mobile Device Management (MDM) systems or related technology.

Rinsed provides a Customer Relationship Management (CRM) platform tailored for car wash businesses. The platform helps car wash owners manage and grow their memberships, minimize customer churn, and improve customer engagement through automated and personalized features. It integrates with existing Point of Sale (POS) systems, offering a comprehensive solution to increase subscription revenue. Rinsed caters to a range of car wash businesses, from small operators to large chains, primarily in the United States. The company operates on a subscription model, where clients pay for access to the CRM and its tools, which are backed by positive return on investment reported by users. Additionally, Rinsed has enhanced its services by acquiring Ignite Wash, a platform aimed at car wash salespeople, further increasing its value to clients.

Company Stage

Series B

Total Funding

$37M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven analytics enhance customer engagement and reduce churn for car wash businesses.
  • Growing demand for contactless services offers Rinsed opportunities for CRM integration.
  • 5G technology expansion boosts Rinsed's real-time data processing and customer experience.

What critics are saying

  • Emerging CRM platforms for niche markets threaten Rinsed's market share.
  • Technical challenges in Ignite Wash integration may disrupt service continuity.
  • Economic downturns could reduce investment in car wash services, impacting revenue.

What makes Rinsed unique

  • Rinsed specializes in CRM solutions exclusively for car wash businesses.
  • The platform integrates seamlessly with existing POS systems for enhanced functionality.
  • Rinsed's acquisition of Ignite Wash strengthens its sales and customer engagement capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Stock Options