Shively Diversified Management Services

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeUnited States

About the Job

Requirements

A Diploma, Associate’s, or Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience.
Five to fifteen years of experience in CNC machine installation and field service.
Strong knowledge of CNC controls such as Fanuc or Siemens, servo drives, motors, spindles, and electrical systems.
Ability to read and troubleshoot electrical schematics, programmable logic controller logic, and machine diagnostics.
Willingness to travel extensively and work flexible hours as required.
Ability to communicate effectively and handle customer interactions professionally.
Ability to work in manufacturing and machining environments with exposure to noise, electricity, chemicals, heavy equipment, and automated or manual machinery.
Ability to meet physical demands including extensive travel, standing, walking, bending, lifting, pushing, pulling, and operating tools and equipment; occasional on-call or extended hours may be required.

Responsibilities

Install and commission CNC machines at customer sites according to company standards.
Perform leveling, alignment, geometry verification, and accuracy validation.
Conduct acceptance trials and formally hand over machines to customers.
Complete installations within defined timelines and quality expectations.
Perform scheduled preventive maintenance to ensure machine reliability and uptime.
Diagnose and resolve electrical, mechanical, and CNC control issues.
Troubleshoot servo drives, spindle systems, programmable logic controllers, hydraulics, and auxiliary equipment.
Minimize machine downtime and reduce repeat failures through disciplined troubleshooting.
Identify issues requiring advanced repair and escalate them to the Central Repair Centre as needed.
Coordinate spare-parts requirements and availability with the Warehouse team.
Support major breakdown resolution using structured root cause analysis.
Maintain clear and professional communication with customers throughout service activities.
Record all service activities accurately in service management systems.
Document root cause analyses, corrective actions, and follow-up recommendations.
Maintain complete service histories and machine records.
Participate in service review meetings and continuous improvement discussions.
Train customer operators and maintenance personnel during installation and handover.
Educate customers on best practices to prevent repeat issues and improve uptime.
Represent the company professionally during customer interactions.

Field Service Engineer

Shively Diversified Management Services · Auburn Hills, United States · Full-time · Posted 2026-06-25

Salary: From USD 90,000

Workplace: on_site

Department: Shively Diversified Management Services

Description

Field Service Engineer – CNC Machine Tools (USA)

Company: Jyoti CNC Automation
Location: USA Tech Centre
Reports To: Zone Head / Tech Centre Head
Functional Coordination: Central Warehouse & Repair Centre
Schedule: Monday–Friday, Core Business Hours (flexible as required)
Travel: Extensive regional travel required
FLSA Status: Non-Exempt (confirm if salaried/exempt is preferred)

Base Salary: $90k plus paid overtime + 5% KPI performance

About Jyoti

At Jyoti, we take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center to support customer demos, applications collaboration, and service readiness.

Jyoti is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants and comply with applicable federal, state, and local laws.

Role Summary

The Field Service Engineer is responsible for installation, commissioning, maintenance, and uptime of CNC machine tools at customer sites. This role directly impacts customer satisfaction, repeat business, and brand reputation through reliable execution and technical expertise.

This is a hands-on, field-intensive role requiring strong troubleshooting skills, disciplined execution, and professional customer interaction.

Essential Functions & Key Responsibilities

1) Installation & Commissioning

• Install and commission CNC machines at customer sites according to company standards.
• Perform leveling, alignment, geometry verification, and accuracy validation.
• Conduct acceptance trials and formal machine handover to customers.
• Complete installations within defined timelines and quality expectations.

2) Preventive & Corrective Maintenance

• Perform scheduled preventive maintenance to ensure machine reliability and uptime.
• Diagnose and resolve electrical, mechanical, and CNC control issues.
• Troubleshoot servo drives, spindle systems, PLCs, hydraulics, and auxiliary equipment.
• Minimize machine downtime and reduce repeat failures through disciplined troubleshooting.

3) Service Escalation & Coordination

• Identify issues requiring advanced repair and escalate to the Central Repair Centre as needed.
• Coordinate spare parts requirements and availability with the Warehouse team.
• Support major breakdown resolution using structured root cause analysis.
• Maintain clear, professional communication with customers throughout service activities.

4) Documentation & Reporting

• Accurately record all service activities in service management systems.
• Document root cause analysis, corrective actions, and follow-up recommendations.
• Maintain complete service history and machine records.
• Participate in service review meetings and continuous improvement discussions.

5) Customer Interaction & Training

• Train customer operators and maintenance personnel during installation and handover.
• Educate customers on best practices to prevent repeat issues and improve uptime.
• Represent the company professionally during all customer interactions.

Performance Metrics (KPIs)

• Mean Time to Respond (MTTR)
• First-time fix rate
• Installation and commissioning cycle time
• Reduction in repeat complaints
• Customer satisfaction score
• Accuracy and timeliness of service documentation

Requirements

Qualifications & Experience

• Diploma, Associate’s, or Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience.
• 5–15 years of experience in CNC machine installation and field service.
• Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives, motors, spindles, and electrical systems.
• Ability to read and troubleshoot electrical schematics, PLC logic, and machine diagnostics.
• Willingness to travel extensively and work flexible hours as required.
• Strong communication skills and professional customer-handling ability.

Work Environment & Physical Demands

Frequent exposure to manufacturing and machining environments with hazards such as noise, electricity, chemicals, heavy equipment, and automated/manual machinery.
Physical demands include extensive travel, standing, walking, bending, lifting, pushing, pulling, operating tools and equipment, and occasional on-call or extended work hours.

Apply

Apply at Shively Diversified Management Services

About the Company

Shively Diversified Management Services

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Shively Diversified Management Services

See more jobs