Cohu

Designs and sells semiconductor test equipment

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeThailandNo salary listed

About the Job

Requirements

A degree in Micro-mechanics, Mechanics, or an equivalent field is required.
A bachelor's degree in Engineering, Electronics, or a related field is required.
At least 3 years of relevant experience in the semiconductor industry is required.
At least 3 years of experience in a similar field service engineering role is required.
A strong background in mechanical, electromechanical, or an equivalent field is required.
The candidate must be organized and competent in handling assigned projects.
Fluency in spoken and written English is required.
Strong communication and interpersonal skills are required.
Knowledge of Terret machine operations and maintenance is required.
Strong problem-solving and analytical skills are required.
Proficiency in diagnostic tools and equipment is required.
The ability to work independently and manage multiple tasks is required.
The candidate must be willing to travel for on-site support and client engagements.
A valid driver's license and ability to operate a company vehicle are required.

Responsibilities

Coordinate equipment and retrofit kit installation and setup at customer sites, including vision systems, test contacting, and interfacing with other subsystems.
Complete customer acceptance protocols or buyoff after installation and setup within the required timeframe, and train customers in equipment operation and basic maintenance.
Analyze customer-reported on-site machine issues and provide technical solutions.
Follow the company's ISO customer-service process in daily activities and in-house or on-site support, in accordance with its vision and quality policy.
Follow up on activities for assigned customers and serve as the main communication contact between Cohu and customers for daily service support, including factory and engineering support for machine issues.
Report equipment issues promptly to the appropriate staff and update WebQC.
Prepare on-site technical reports when required.
Conduct regular maintenance and inspections of the Terret machine to identify and address potential issues.
Troubleshoot and resolve technical problems promptly to minimize downtime.
Provide on-site client support and training on machine operation and best practices.
Collaborate with the engineering team to implement Terret machine improvements and upgrades.
Document maintenance activities, repairs, and client interactions.
Ensure compliance with safety protocols and regulations during machine operation and maintenance.
Stay updated on industry trends and technologies to enhance machine performance.
Assist in developing standard operating procedures for the Terret machine.
Perform other related duties assigned by the department manager.

Desired Qualifications

Familiarity with industry-specific software and tools is preferred.

Responsibilities

Coordinate installation and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system.
Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customers.
Troubleshoot by analyzing on-site machine issues raised by customers and providing technical solutions.
Understand customer service process flow (Company ISO) and apply accordingly through daily activity and in-house/ on-site support, to fulfil company’s vision and quality policy.
Responsible for following up with activity for assigned customer. Field Service Engineer is the main window for communication between Cohu and customers on daily service support (including factory/ engineering support)/ issue on the machine.
Timely reporting of all equipment issues to concerned staff and update WebQC accordingly
Prepare on-site technical report when required.

Requirements

Degree in Micro-mechanics/ Mechanics or equivalent.
Minimum 3 years of relevant work experience in semiconductor industry.
Strong background in mechanical/ electro-mechanics or equivalent field.
Well organized and competent in handling assigned projects.
Fluent in English language (spoken and/ written skills).
Good communication and interpersonal skills.

Bachelor's degree in Engineering, Electronics, or a related field.
Minimum 3 years of experience in a similar field service engineering role.
Strong knowledge of Terret machine operations and maintenance.
Excellent problem-solving and analytical skills.
Proficient in using diagnostic tools and equipment.
Ability to work independently and manage multiple tasks.
Effective communication skills, both verbal and written, in English.
Willingness to travel for on-site support and client engagements.
Valid driver's license and ability to operate a company vehicle.
Familiarity with industry-specific software and tools is preferred.

Conduct regular maintenance and inspections of the Terret machine to identify and address potential issues.
Troubleshoot and resolve technical problems promptly, ensuring minimal downtime.
Provide on-site support and training to clients, offering guidance on machine operation and best practices.
Collaborate with the engineering team to implement improvements and upgrades to the Terret machine.
Document all maintenance activities, repairs, and client interactions for future reference.
Ensure compliance with safety protocols and regulations during machine operation and maintenance.
Stay updated with the latest industry trends and technologies to enhance machine performance.
Maintain a professional and positive attitude when interacting with clients and colleagues.
Assist in the development of standard operating procedures for the Terret machine.
Perform other related duties as assigned by the department manager.

About the Company

Cohu

Designs and sells semiconductor test equipment

Cohu provides test and inspection equipment for semiconductors, including test/inspection handlers, MEMS test modules, test contactors, thermal sub-systems, and automated test equipment. These capital systems are designed, manufactured, and sold to test wafers, dies, and modules, with ongoing service and support contracts creating recurring revenue. What sets Cohu apart is its integrated portfolio that covers multiple test needs plus a global support footprint, enabling customers to test across automotive, consumer, industrial, and medical electronics. The company aims to help customers reliably test and validate semiconductor devices to ensure product quality and production yield.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Poway, CA
Founded: 1945

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