V

Valsoft

Acquires, grows vertical market software companies

Key Account & Professional Services Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeMülheim, GermanyNo salary listed

About the Job

Requirements

  • Fluency in spoken and written German and good English.
  • At least 3 years of experience in account management, customer success, or consulting in a B2B software environment; procurement, Source-to-Pay, RFQ, or RFP experience is ideal.
  • Demonstrate ownership, a structured work style, and reliable communication.
  • Have high-level technical understanding of modern software architectures, including client/server, web- and API-based systems, on-premises versus hosted environments, integration patterns, data flows, user stories, and acceptance criteria, and communicate effectively with development teams.
  • Have practical experience using AI tools for documentation summarization, ticket summaries, research, or analysis.
  • Be proficient with Jira, Confluence, and Microsoft Office.
  • Be willing to travel within the DACH region and regularly attend in person in Mülheim.

Responsibilities

  • Serve as the primary contact for assigned procurement customers and independently manage topics, schedules, and outcomes.
  • Capture and clarify change requests, including use cases and acceptance criteria; coordinate proposals and implementation; and track requests through acceptance.
  • Clarify technical matters with development, check specifications for clarity, and read or sketch simple architecture and workflow diagrams, such as data flows and API sequences.
  • Conduct presales demonstrations and workshops, and prepare short user guides or how-to materials.
  • Manage tickets and escalations, including prioritization, expectation management, and transparent communication using tools such as Jira and Confluence.
  • Support sales to existing customers for modules and change requests, maintain a short personal forecast pipeline, and provide regular internal status updates.
  • Prepare clear specifications and decision records, and ensure thorough handovers to delivery.

Desired Qualifications

  • Experience with procurement processes such as Source-to-Pay, RFx, and approval workflows.
  • Ability to read or roughly sketch simple diagrams or models, including sequence and flow diagrams and entity-relationship overviews.
  • Ability to read SQL results to validate lists or reports.
  • Experience with on-premises customer environments at the user or project level, without administrator responsibility.

About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$420M
Headquarters
Montreal, Canada
Founded
2015

Recently Posted Jobs

Explore more opportunities at Valsoft

See more jobs