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Sanofi

Global pharma company; vaccines and R&D

Global Product Owner and Delivery Lead for Printing Services

IT OperationsConfirmed live in the last 24 hours
Full-timeHyderabad, Telangana, IndiaNo salary listed

About the Job

Requirements

  • A bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, or a related field is required.
  • A minimum of 8–10 years of experience in IT service delivery, managed services, or vendor management roles is required.
  • A minimum of 3–5 years of experience managing global digital services or infrastructure platforms is required.
  • Experience managing large-scale managed service contracts, including budget accountability, is required; experience with multi-million-dollar contracts is preferred.
  • Demonstrated experience in product ownership, roadmap definition, or platform management is required.
  • Experience managing third-party vendors or managed service providers in a global, multi-site environment is required.
  • Strong understanding of Office Printing technologies, including multifunction printers, and M&S Printing technologies such as Zebra, label, and thermal printers, print servers, print management software, and mobile/cloud printing solutions is required.
  • Proficiency in IT service management frameworks, particularly ITIL, including incident, problem, change, and service-level management, is required.
  • Strong budget management and financial analysis skills, including forecasting, variance analysis, and cost optimization, are required.
  • Ability to define and manage technology roadmaps, prioritize initiatives, and balance business value with technical feasibility is required.
  • Understanding of platform management concepts, including infrastructure, monitoring, security, and disaster recovery, is required.
  • Experience working in Agile environments with product management principles, including roadmap definition, backlog prioritization, and sprint planning, is required.
  • Excellent verbal and written communication skills in English are required; ability to explain technical and financial concepts to senior leadership and non-technical stakeholders is required.

Responsibilities

  • Lead the global managed services contract for Office and M&S Printing Services, ensuring the vendor meets agreed service-level agreements, key performance indicators, and contractual commitments across Sanofi locations.
  • Define, monitor, and enforce service-level agreements and key performance indicators for the managed service provider; conduct monthly or quarterly business reviews and drive corrective actions for underperformance.
  • Act as the primary escalation point for vendor performance issues, service disruptions, and contract disputes, coordinating resolution with internal stakeholders and vendor leadership.
  • Collaborate with Procurement, Legal, and Finance on contract renewals, amendments, pricing negotiations, and vendor performance assessments.
  • Ensure the managed service provider adheres to Sanofi's security, compliance, data protection, and operational standards for printing services.
  • Manage the vendor relationship strategically, fostering partnership and continuous improvement while maintaining accountability for service delivery.
  • Own and manage the global Office and M&S Printing Services budget, including hardware, software, managed service fees, consumables, and maintenance costs.
  • Develop annual budget forecasts with Finance, track actuals against budget monthly, and provide variance analysis and corrective action plans.
  • Optimize costs through vendor negotiations, consumption analysis, and cost-saving opportunities such as print policy optimization and device rationalization.
  • Approve purchase orders, invoices, and financial commitments related to printing services within delegated authority.
  • Provide regular financial reporting to Digital leadership and Finance, including cost per page, total cost of ownership, and return on investment metrics.
  • Ensure consistent, high-quality delivery of Office and M&S Printing Services across Sanofi sites globally, meeting or exceeding service-quality targets.
  • Monitor device uptime, incident resolution time, user satisfaction, and service request fulfillment rates.
  • Drive continuous improvement initiatives to enhance service reliability, user experience, and operational efficiency.
  • Oversee incident and problem management for printing services, ensuring timely resolution and root-cause analysis of recurring issues.
  • Coordinate with regional Digital teams and site stakeholders to address location-specific service needs and escalations.
  • Conduct regular service-quality audits and virtual or physical site visits to validate vendor performance and identify improvement opportunities.
  • Serve as Product Owner for Office and M&S Printing Services, defining the strategic vision, product roadmap, and technology evolution aligned with Sanofi's Digital strategy.
  • Gather and prioritize requirements from business stakeholders, Digital teams, and end users to inform product development and service enhancements.
  • Define and maintain the printing-services technology roadmap, including hardware refresh cycles, software upgrades, security enhancements, and new capabilities such as mobile printing, secure print release, and cloud printing.
  • Evaluate emerging printing technologies and industry trends and recommend adoption or pilot programs to enhance service value.
  • Collaborate with Enterprise Architecture, Security, and Infrastructure teams to ensure printing solutions align with Sanofi's technical standards and security policies.
  • Manage the product backlog and prioritize initiatives based on business value, risk, cost, and strategic alignment.
  • Oversee the managed service provider's platform management services, including print server infrastructure, print management software, and monitoring tools.
  • Define platform performance requirements, availability targets, and technical standards for the outsourced printing platform.
  • Ensure the vendor maintains platform security, applies patches and updates, and follows Sanofi's change and incident management processes.
  • Coordinate platform upgrades, migrations, and technology refresh projects with the vendor while minimizing disruption to end users.
  • Monitor platform health, capacity, and performance metrics; escalate issues and drive resolution with the vendor.
  • Validate disaster recovery and business continuity plans for the printing platform to ensure resilience and compliance with Sanofi's IT standards.
  • Build and maintain trusted relationships with senior stakeholders across Digital, Finance, Procurement, and global business functions.
  • Serve as the primary point of contact and subject matter expert for Office and M&S Printing Services, providing consultative guidance to stakeholders.
  • Proactively communicate service updates, planned maintenance, incidents, and roadmap changes through regular stakeholder updates and governance forums.
  • Represent Printing Services in Digital governance meetings, Digital leadership forums, and cross-functional planning sessions.
  • Manage stakeholder expectations through transparent communication, issue escalation, and post-incident reporting.
  • Represent the customer within the vendor relationship, translate business needs into service requirements, and hold the vendor accountable for delivery.
  • Ensure printing services comply with Sanofi's information security policies, data protection regulations such as GDPR and HIPAA, and industry standards.
  • Collaborate with Security and Compliance teams to implement secure printing practices, including user authentication, print release, and data encryption.
  • Conduct regular risk assessments, identifying and mitigating risks related to data leakage, service availability, and vendor dependency.
  • Ensure vendor compliance with Sanofi's audit requirements and provide documentation and evidence for internal and external audits.
  • Own and communicate the Office and M&S Printing Services scope boundary, covering multifunction printers in office environments—including print, scan, copy, and fax—and M&S services such as Zebra, label, and thermal printers.
  • Proactively manage scope-creep risks and resolve boundary disputes with stakeholders and the vendor.

Desired Qualifications

  • A master's degree in a relevant field or an MBA is preferred.
  • ITIL Foundation or ITIL Expert certification, Product Management or Agile Product Owner certification, or relevant printing certifications are preferred.
  • Specific experience in Office Printing Services, multifunction printers, M&S Printing Services such as Zebra, label, and thermal printers, or print management platforms such as LMS, PaperCut, Equitrac, PrinterLogic, or similar is preferred.
  • Knowledge of cloud printing solutions and mobile printing technologies is preferred.
  • Experience with ServiceNow or similar IT service management tools is preferred.
  • Understanding of data security and compliance requirements for printing services, including GDPR and HIPAA, is preferred.
  • Knowledge of Agile/Scrum methodologies and product management frameworks is preferred.
  • Additional local language proficiency in Telugu or Hindi is advantageous for Hyderabad site engagement.
  • Experience with Generative AI tools, machine-learning algorithms, and AI-assisted automation is preferred.
  • Knowledge of output-management solutions such as LRS Output Management and printing solutions in office and industrial environments is preferred.
  • Experience in Agile is preferred.
  • Knowledge of network and cloud technologies is preferred.

About the Company

Sanofi

Global pharma company; vaccines and R&D

Sanofi is a global pharmaceutical and biotechnology company that develops, manufactures, and sells prescription medicines, over-the-counter products, and vaccines. Its products span immunology, oncology, rare diseases, and vaccines, addressing unmet medical needs through a strong focus on research and development. Sanofi's core product model relies on large-scale R&D, strategic partnerships, and licensing to bring new therapies to markets, with revenue generated from product sales and collaborations. The company differentiates itself by leveraging its global reach, diverse portfolio, and emphasis on patient-centric solutions, safety, and quality to navigate regulatory environments in developed and emerging markets. The company’s goal is to improve health outcomes and quality of life for people worldwide by delivering innovative treatments and vaccines that meet unmet medical needs.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1973

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