Bell Person

The Hotel Bell Person will play a key role in delivering a warm and sophisticated welcome to our guests. This role will be responsible for assisting with luggage, providing information about hotel services, and ensuring a seamless check-in and check-out experience. The role includes escorting guests to their rooms, offering personalized recommendations, and addressing any needs or requests with professionalism and care. The Bell Person dedication to exceptional service and attention to detail will contribute to creating a memorable and refined experience for all guests.

• At least 2+ years previous experience as a Bell Person is preferred. 
• Must be able to lift heavy baggage up to 80 pounds. 
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required.  Must have the proven ability to provide courteous, friendly and efficient service. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance.

Additional Requirements:

• Must be able to work and quickly maneuver inside and outside. 
• Must be able to work independently.   
• Must be able to stoop, bend, and lift objects that weigh up to 80 pounds. 
• Must be able to push and/or pull heavy rolling loads more than 300 pounds. 
• Must be able to respond to visual and aural cues.  Must be able to read, write, and speak English clearly. 

GAMING PERMIT: N/A

• Acknowledges, greets, and converses in English with customers who need assistance with their baggage. 
• Offer directional information, driving/hotel related.
• Explains accommodations, promotions, appointments, and equipment to guests.
• Accurately delivers bags to and from guest rooms. 
• Picks up guests' luggage upon departure and transports to transportation or delivers for storage.
• Informs guest of the Hotel's facilities and services available. 
• Assists guest with room changes and maintains room key security.
• Participates in maintaining a safe, clean work environment.
• Completes required room slip information and submits to Bell Captain after each front.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.