Sysco

Supplies food and kitchen goods to restaurants

Inside Sales Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timePompano Beach, FL, USANo salary listedIn-person

About the Job

Requirements

A High School Diploma or GED is required.
Two years of experience in a customer service-related position or call center experience is preferred.
The candidate must communicate effectively to satisfy customer needs.
The candidate must have experience managing individuals, motivating, training, and disciplining staff.
The candidate should have good computer skills; working knowledge of Microsoft Office, including Word, Excel, and Outlook, is a plus.
Bilingual English and Spanish skills are a plus.
The candidate must be able to handle multiple tasks.
The candidate must have strong organizational skills and be able to handle crisis situations effectively.
Applicants must be currently authorized to work in the United States.

Responsibilities

Identify customer needs and satisfy them profitably.
Maintain the existing customer base through effective customer service.
Manage the overall order-entry process by reviewing flow accuracy, ensuring cutoff times are followed, and communicating potential issues to Sales Management.
Ensure customer requests are followed through by Customer Service.
Hire staff, hold the team accountable, train employees, write schedules, manage the CMP process, and conduct 30-, 60-, and 90-day reviews.
Understand the edit procedure, operate the phone system, cross-train with Customer Service Representatives, and run necessary reports as needed.
Coordinate customer service with other departments.
Motivate, train, delegate to, and coach Customer Service Representatives to achieve established corporate goals.

Desired Qualifications

Two years of experience in a customer service-related position or call center experience.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Bilingual English and Spanish skills.

Company:

US1277 FreshPoint South Florida, Inc.

Sales Territory:

US-FL-Pompano Beach

Zip Code:

33069

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

This role will be located at the Pompano Beach location.

Position Purpose:

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments.

Primary Responsibilities:

Identify customer needs and satisfy them profitably.
Maintain existing customer base through effective customer service skills.
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Insure follow through with customer requests by customer service.
Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education:

High School Diploma or GED

Experience:

Two (2) year experience in a customer service related position preferred or call center experience

Skills:

Good communication skills
Proved ability to communicate effectively to satisfy the customers’ needs.
Experience managing individuals, motivating, training and disciplining a staff.
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.
Bilingual English/Spanish a plus
Ability to handle multiple tasks.
Strong organizational skills and ability to handle crisis situations effectively

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

About the Company

Sysco

Supplies food and kitchen goods to restaurants

Sysco buys, stores and delivers food, kitchen supplies and equipment to restaurants, hospitals, schools, hotels and other businesses that cook away from home. Alongside national brands, it sells its own Sysco Brand line of foods and supplies, which fills a large share of the cases it ships. Its biggest product groups are fresh and frozen meats, canned and dry goods, and frozen produce and baked goods. Customers order through Sysco sales representatives or online, and Sysco delivers from distribution centers across North America and Europe, earning money on the difference between what it pays suppliers and what customers pay for delivered goods. Sysco was founded in 1969, began public operations in 1970 and is based in Houston, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Houston, TX
Founded: 1969

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