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Intact

Underwrites insurance and manages claims

Auto Field Appraiser

Claims AdjudicationUpdated on Nov 9
Full-time$69.2k - $84.6k /yr

About the Job

Requirements

  • A college diploma, university degree, equivalent trade-person license, or a combination of equivalent education and experience is required.
  • Collision estimating or repair experience, including knowledge of Audatex and Mitchell estimating software, is required.
  • Comprehensive knowledge of automobile physical-damage repair and replacement principles and techniques is required.
  • A commitment to continuing education is required.
  • A minimum of 3–5 years of experience in the collision repair industry is required.
  • The candidate must be able to analyze problems and issues, collect data, establish facts, and draw valid conclusions.
  • The candidate must be able to prepare auto repair estimates using Audatex.
  • The candidate must be able to communicate with shop owners, managers, and appraisers during the appraisal process.
  • Effective verbal communication and written communication skills for drafting claims reports are required.
  • The candidate must be customer-driven.
  • Candidates must be eligible to work in Canada from the anticipated start date and maintain work eligibility throughout employment; the employer does not provide immigration sponsorship or other immigration-related support.

Responsibilities

  • Determine the causes and origin of accident damage by examining vehicles using a software application; claims vary in complexity according to the appraiser's experience.
  • Assess and approve repair estimates for claims adjusters by comparing the estimates with the appraiser's examination of the vehicle.
  • Establish vehicle market values when called upon, using information from claims adjusters and the tools in the appraisers' standards and procedures manual.
  • Use digital automated evaluation systems to standardize repair estimates and avoid errors.
  • Negotiate and communicate the best repair practice or procedure.
  • Ensure productivity and service quality by using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.

About the Company

Intact

Underwrites insurance and manages claims

Intact Financial Corporation is a Canadian insurer offering home, auto, and business insurance to individuals and commercial clients, with a significant footprint in the UK and Ireland. It earns revenue from insurance premiums and investment income, underwriting policies and handling claims. The company emphasizes climate resilience, digital engagement, and community well‑being, with about 75% of customers digitally engaged and investments in data and AI startups to drive growth. It differentiates itself through digital accessibility, strong operational performance, and external innovation partnerships, pursuing targets like 10% NOIPS growth and 500 basis points ROE, aiming to outperform the industry combined ratio by 5 points and improve customer experience.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1809

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