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Intrum

Credit management and debt resolution services

Gestor Recuperação de Crédito

Full-TimeUpdated on 10/15/2026
No salary listed
Mid
Lisbon, Portugal
HybridHybrid work may be possible after an adaptation period.
Finance & Banking

About the job

Requirements
  • Completed 12th year of schooling.
  • Relevant experience in a call center or credit recovery.
  • Experience in banking or financial institutions.
  • Computer skills.
  • Ability to negotiate and make persuasive arguments.
  • Active listening and empathy.
  • Ability to work in a team and focus on results and customers.
Responsibilities
  • Process customers’ debt cases for the client.
  • Define debt-recovery strategies.
  • Monitor portfolio performance.

About the company

Intrum is a European provider of credit management and debt resolution services across 20 countries, serving about 70,000 businesses and handling thousands of debt interactions daily. It helps businesses speed up late payments and recover unpaid invoices while assisting individuals to overcome financial challenges with a respectful, humane approach. It uses digital transformation, including Ophelos, an AI-native debt resolution platform, and Inio, a payment platform, to make collections more efficient and customer-friendly. Its goal is sustainable financial recovery and wellbeing for individuals, while supporting businesses to maintain economic stability, differentiating itself through scale, experience, and a people-centered, tech-enabled approach.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Stockholms kommun, Sweden

Founded

1923

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Simplify's Take

What believers are saying

  • Intrum launched €525 million 2031 bonds in July 2026 to refinance 2027 debt.
  • The August 2026 Siirto partnership widens e-invoice reach inside Finnish banking apps.
  • FTEs fell from 8,855 to 8,149 by Q2 2026, supporting margins and cash generation.

What critics are saying

  • Q1 2026 income fell 12%, exposing weak organic growth outside cost cuts.
  • Intrum still carried 4.6x leverage in Q1 2026 after restructuring and refinancing.
  • The 2025 Chapter 11 recapitalisation proves balance-sheet fragility and renewal risk through 2028.

What makes Intrum unique

  • Intrum spans 20 countries, blending servicing, collections, and invoice delivery at scale.
  • Ophelos expanded to eight European markets by September 2026, sharpening automated collections.
  • Inio and Siirto embed payments into banks, reducing friction for invoices and collections.

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Benefits

Health Insurance

Life Insurance

Private Medical Insurance

Disability Insurance

Wellness Program

Gym Membership

Phone/Internet Stipend

Home Office Stipend

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Hybrid Work Options

Remote Work Options

Paid Vacation

Paid Holidays

Sabbatical Leave

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
FinTech Futures
Oct 7th, 2026
GLAS hires former Temenos exec as chief product and technology officer.

GLAS hires former Temenos exec as chief product and technology officer. Sairam Rangachari joins Global Loan Agency Services to lead the integration of AI across the loan administration and trustee business. Tyler Pathe, Senior Reporter, FinTech Futures October 7, 2026 Sairam Rangachari is moving into loan administration services after his tenure at Temenos terminated in July. He now serves as the chief product and technology officer (CPTO) for Global Loan Agency Services (GLAS), which specialises in administration, agency, and trustee services for corporate loans and bonds. GLAS created the position for Rangachari, whose main goal is to integrate AI into the business. Announcing his latest career move on LinkedIn, Rangachari says he wants to "build an AI-native mindset into how we build and serve our clients". Rangachari will use his experience as chief product officer (CPO) and head of AI at Temenos to achieve this mindset. He oversaw the launch of various co-pilots, including the FCM AI agent, for Temenos during his 18-month tenure. This tenure ended over the summer after the core banking company executed a major restructuring of its C-suite. This also cut CPTO Barb Morgan and chief technology officer Rohit Chauhan, now replaced by Tony Coleman. Before Temenos, Rangachari was CPO of banking and payments at Fidelity National Information Services (FIS), and served as managing director and global head of open banking and digital channels, payments, and treasury services at JP Morgan Chase. Now he joins a company that has $920 billion in assets under administration and approximately 6,000 loan facilities under management. Recent GLAS transactions include acting as the facility and security agent for Econergy's €229 million financing of the Părău 2 solar project in Romania in September. GLAS also recently supported QVC Group, acting as administrative agent, collateral agent, and borrowing base agent on its $600 million asset-based senior secured revolving credit facility. This financing package was tied to QVC's broader financial restructuring and emergence from Chapter 11 bankruptcy. In the restructuring sector, GLAS acted as note trustee, security agent, and paying agent for Chinese property developer Fantasia Holdings Group on the restructuring of over $4 billion in offshore debt. It also served as tabulation agent for debt management firm Intrum during its SEK 7.5 billion capital raise and €525 million senior secured notes offering. GLAS was created in 2011 by ex-City lawyer Brian Carne and Mia Drennan, a former corporate banker who now leads the business as CEO. GLAS completed its acquisition of Italian debt administration provider Loan Agency Services (LAS) in January, expanding to its tenth global jurisdiction from its headquarters in London, UK. That same month, mid-market private equity investor Oakley Capital acquired a majority stake in GLAS. La Caisse, formerly CDPQ, also acquired a minority position in January alongside Levine Leichtman Capital Partners. Senior Reporter, FinTech Futures Tyler Pathe is a financial reporter, moderator and investigator with a specific interest in financial technology, banking and the financial industry's latest innovations.

Siirto Brand Oy
Aug 4th, 2026
Intrum and Siirto partner up: Invoices delivered straight to where they're paid.

Intrum and Siirto partner up: Invoices delivered straight to where they're paid. Article - 04.08.2026 The cooperation between Intrum and Siirto brings invoices forwarded by Intrum directly to consumers' online banks. Siirto's e-invoice address forwarding service makes receiving and paying invoices smoother for consumers, while giving companies a wider opportunity to make use of the e-invoice channel as part of modern invoice delivery. Siirto Brand Oy and credit management company Intrum are starting a cooperation in invoicing services. As a result, invoices forwarded by Intrum will be more easily available in the e-invoice channel through Siirto's e-invoice address forwarding service. The service complements Intrum's multichannel invoice delivery and also makes the first invoice available in online banks. Intrum is Europe's leading credit management company, helping around 20,000 companies in Finland by offering services across the entire receivables management lifecycle - from credit decisions and invoice delivery to the collection of overdue receivables. A smoother way for consumers to pay invoices. In practice, the invoice is routed to the consumer's familiar banking environment, where it can be reviewed and approved for payment. For consumers, this means a smoother everyday life: the invoice appears in the same place where payments are otherwise handled, and payment details don't need to be moved separately from one channel to another. When the invoice is easy to find and the payment can be approved, for example, in the banking app, payments happen more promptly and the risk of an invoice being forgotten is reduced. An easier way for companies to make use of e-invoices. For business customers, Siirto provides an easier way to deliver invoices forwarded by Intrum as e-invoices. This helps reach consumer customers where the invoice is most often paid, while also supporting the digitalisation of invoicing. From a company's perspective, the benefit comes from a smoother customer experience, a monitored and automated invoice delivery process, and the ability to make paying as easy as possible for the recipient. When the invoice is in the right channel at the right time, the payment process can also move forward faster. The cooperation brings flexibility to invoicing. The cooperation strengthens Intrum's ability to offer companies flexible and efficient invoice delivery solutions, and gives consumers an easy way to receive and pay invoices digitally. "By combining Intrum's invoicing expertise with Siirto's data services, we can offer companies an even more up-to-date and efficient way to reach their customers, and speed up the payment process." Kati Velling, Development Manager, Intrum Siirto is a Finnish payments and invoicing service that operates directly within banks' own online and mobile banking services, without a separate application. Siirto is initially available in OP's and Nordea's banking apps, where it offers consumers a familiar, secure and consistent user experience. Siirto Brand Oy is responsible for the development and administration of the service. The company is owned by OP and Nordea, and its mission is to build a secure and widely adopted account-based payments and invoicing infrastructure for Finland. Intrum is a leading provider of credit management services across 20 markets in Europe. By helping companies get paid and supporting people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society. Intrum has around 9,000 dedicated professionals serving approximately 70,000 companies across Europe. In 2025, revenue was SEK 17 billion. Intrum is headquartered in Stockholm, Sweden, and Intrum's share is listed on Nasdaq Stockholm. More information is available at www.intrum.com. Get started with Siirto. Join over a million Finns. Activate the service in your banking app. start using siirto

Mynewsdesk
Jul 10th, 2026
Brocc Finance completes acquisition of minority interests in NPL portfolios from Intrum.

Brocc Finance completes acquisition of minority interests in NPL portfolios from Intrum. Stockholm, Sweden - July 10, 2026 - Brocc Finance AB ("Brocc"), a Swedish credit institution, today announced that it has completed the acquisition of the remaining 35% minority interest in unsecured non-performing loan ("NPL") portfolios previously held through a joint venture between Brocc and Intrum AB ("Intrum"), a leading European credit management services company. As a result, Brocc has obtained full ownership of the portfolios. The transaction is an important step in the optimization of Brocc's group structure, enhancing capital efficiency and generating material operational synergies The co-investment arrangement in unsecured NPLs between Intrum and Brocc remain in place. Jason Davis, CIO of Brocc, commented: "This transaction is a milestone in establishing Brocc as a leading pan-European investor in distressed debt. By simplifying our group structure and enhancing capital efficiency, we reinforce our position to deliver on our targets - through helping banks strengthen their financial health and free up capital to support growth." Looking ahead, Brocc remains committed to sustainable, responsible growth, guided by its core purpose of empowering financial resilience for individuals, businesses and institutions across Europe. Topics. Regions. Brocc Finance AB is a technology-driven credit institution operating in unsecured NPLs across Europe and providing specialized consumer finance solutions in Sweden and Finland. Founded in 2016 and licensed as a credit institution in 2021, Brocc was acquired by affiliates of Cerberus Capital Management, L.P. in October 2025. Brocc empowers consumers with greater financial freedom and flexibility by delivering its core loan and deposit offerings through exceptional customer experience, operational efficiency, data-driven insights, and efficient funding.

MarketScreener
Jul 6th, 2026
Intrum issues new bonds to refinance

Credit management company Intrum has, through its subsidiary Intrum Investments and Financing, launched an offering of senior secured fixed-rate bonds due 2031 in a principal amount of €525m. The...

MarketScreener
Jul 1st, 2026
Intrum's rights issue oversubscribed, raises 6 billion kronor

Debt collection and credit management company Intrum's fully underwritten rights issue has been oversubscribed. Final results show that about 96.3 percent of the offered shares were subscribed for...