Salary Range: 18.5 to 19.5 (Currency: USD) (Pay period: per-hour-wage)

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

This position requires flexibility for scheduling including weekends and some holidays.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

About the company

BF Saul Company Hospitality Group operates a portfolio of business-class hotels owned by the BF Saul Company in the Washington, DC area, leveraging financial strength from its parent. It runs properties under brands such as InterContinental, Marriott, Leading Hotels of the World, Best Western, and Hilton to attract business travelers and conference attendees. Revenue comes from room bookings, events, dining, and recreational services across branded properties, maintained by standardized service across the portfolio. The goal is reliable, high-quality lodging for professionals and events, supported by a strong workforce and a long-standing corporate backing.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Bethesda, Maryland

Founded

1892

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Simplify's Take

What believers are saying

B.F. Saul still reported 1,100 hospitality professionals in August 2026, signaling operating scale.
Spark by Hilton Germantown and The Watermark Hotel expand exposure to newer demand pockets.
An August 2026 opening of multiple jobs suggests active hiring across operations and maintenance.

What critics are saying

The 2025 Herndon-to-Fairfield conversion shows aging assets require downtime and capital spending.
B.F. Saul's 2018 EEOC settlement still stains employer reputation with hospitality workers.
Heavy DC-region concentration ties results to government travel and office demand, risking sudden occupancy drops.

What makes B. F. Saul Company unique

B.F. Saul runs 26 hotels across DC, Virginia, Maryland, Florida as of 2026.
It pairs owned properties with long-term brand franchises from Marriott, Hilton, IHG, and Best Western.
The Watermark Hotel adds an independent, Capital One-backed 300-suite asset in Tysons.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Short & Long Term Disability

Paid Vacation

401(k) Retirement Plan

Paid Life Insurance

Tuition Reimbursement

B. F. Saul Company

Front Desk Agent

About the job