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Cabify

App-based ride-hailing with corporate services

Operational Excellence Specialist

Business OperationsConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or licenciatura in Business Administration, Engineering, Service Design, UX, or a related field.
  • Three to five years of experience in Continuous Improvement, Customer Experience, Operational Excellence, Process Consulting, or Project Management.
  • Expertise in Design Thinking, Customer Journey Mapping, Agile/Scrum, and problem-solving methodologies.
  • Ability to interpret customer-experience and operations metrics using business intelligence platforms such as Looker Studio and Tableau.
  • Experience with no-code automation tools such as N8N and Make, and applied use of artificial intelligence for operational efficiency.
  • Ability to analyze problems holistically and distinguish systemic issues from reactive details.
  • Assertiveness in rejecting requests that fall outside standards or lack justified impact.
  • Focus on measurable impact, valuable deliverables, and closing the improvement cycle.

Responsibilities

  • Identify friction points and opportunities in the customer journey using qualitative and quantitative analysis, including voice of the customer, surveys, and usage data, and translate findings into functional improvement requirements.
  • Define, prioritize, and execute the Continuous Improvement Roadmap, ensuring milestones are completed on time.
  • Act as a proximity sensor for control alerts, distinguishing local tactical noise from genuine systemic signals.
  • Present preliminary analyses in control sessions to determine whether deviations require corrective action or escalation to an in-depth problem diagnosis.
  • Design and implement lightweight automations using no-code tools and internal artificial intelligence to eliminate manual tasks for the assigned audience.
  • Escalate requirements when solutions require structural changes.

About the Company

Cabify

App-based ride-hailing with corporate services

Cabify is a ride-hailing service that connects passengers with professional drivers via a mobile app. It operates in eight countries and more than 40 cities across Latin America and Spain, serving both individual riders and businesses. Users book trips in the app, see the price upfront, and the platform takes a commission from each ride as its main revenue. For businesses, Cabify offers corporate plans that include features like real-time journey tracking, cost controls, and limits on price, time, and service area. Rides are geo-tracked and drivers are vetted to ensure safety and quality, with extra hygiene measures and a shareable real-time route option for added security. The company aims to provide safer, higher-quality, and more transparent travel experiences through its service.

Company size
1,001-5,000
Company stage
Growth Equity (Venture Capital)
Total funding
$617.8M
Headquarters
Madrid, Spain
Founded
2011

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