RemoteHome-based, with travel across Aberdeenshire. Must live within the Aberdeenshire area.
Operations & LogisticsLogistics & Transportation
About the job
Requirements
Knowledge and understanding of volunteers and the voluntary sector.
Knowledge and understanding of how community health and social care and the National Health Service work.
Understanding of providing a supportive, person-centred service.
Good geographical knowledge of the NHS Grampian area.
Knowledge of the General Data Protection Regulation, adult safeguarding, professional boundaries, and collaborative working.
Ability to proficiently use standard IT systems, email, Microsoft Teams, and role-specific databases.
Ability to communicate at all levels.
Valid driving licence and access to a vehicle with business-use car insurance.
Experience working as or with volunteers.
Experience working with confidential information and maintaining its confidentiality.
Experience working with vulnerable people and identifying issues that may raise concerns about their health or safety.
PVG membership is required; the employer will meet the cost.
Responsibilities
Coordinate the day-to-day delivery of the service, matching volunteer drivers to patient transport needs and planning repeat renal patient journeys in advance.
Recruit, train, coordinate, and support volunteers to deliver a high-quality, person-centred service to patients, including vulnerable patients.
Maintain accurate and timely records, data, and statistics, and support administrative duties and the Royal Voluntary Service management information systems.
Ensure access to suitable transport and a valid driving licence to enable effective coverage of the service area.
Support local Royal Voluntary Service fundraising activities as agreed with the Service and Operations Managers.
Support compliance with statutory requirements, policies, and procedures, including health and safety, data protection, and safeguarding.
Undertake other reasonable duties in line with the purpose and remit of the role, as agreed with the Service Manager.
Coordinate NHS Grampian transport requests across Aberdeenshire by matching volunteer drivers with planned patient transport for the Renal Service in Aberdeen City, Inverurie, and Kincardine and Mearns.
Coordinate ad hoc patient discharge transport requests for specified hospitals.
Coordinate and facilitate the effective delivery of Renal Transport and Hospital Discharge services across Aberdeenshire, ensuring a reliable, safe, and high-quality service and working with healthcare professionals, volunteers, and other stakeholders.
Travel across the Aberdeenshire area to support the home-based role.
Royal Voluntary Service has an opportunity available for a Transport Coordinator to join our team at our NHS Grampian Patient Transport service. You will join us on a full-time, permanent basis and in return, you will receive a salary of £13.49 per hour (FTE £24,552 per annum).
The successful candidate would need to live within and work across the Aberdeenshire area.
About the Transport Coordinator role:
The role will coordinate NHS Grampian transport requests across Aberdeenshire matching volunteer drivers with planned patient transport for the Renal Service in Aberdeen City, Inverurie and Kincardine & Mearns. You will also coordinate ad hoc requests for patient discharge transport for specified hospitals. The role will support the Service Manager and you will be part of a team with other Coordinators.
You will coordinate and facilitate the smooth and effective delivery of the Renal Transport and Hospital Discharge services across the Aberdeenshire area, ensuring a reliable, safe and high-quality service for patients and working closely with relevant healthcare professionals, volunteers and other stakeholders.
Location: Home-based with travel across the Aberdeenshire area.
In order to fulfil this role, the successful candidate will need a full valid driving license and access to a vehicle with business use car insurance. Business mileage will be reimbursed via expenses.
Hours: 35 hours per week. Flexible between Tuesday - Saturday.
This is what you'll be doing:
Coordinate the day-to-day delivery of the service, matching volunteer drivers to patient transport needs and planning repeat renal patient journeys in advance.
Recruit, train, coordinate and support volunteers to deliver a high-quality, person-centred service to patients, including those who may be vulnerable.
Maintain accurate and timely records, data and statistics, supporting administrative duties and RVS Management Information Systems.
Ensure access to suitable transport and a valid driving licence to enable effective coverage of the service area.
Support local Royal Voluntary Service fundraising activities as agreed with the Service and Operations Managers.
Support compliance with statutory requirements, policies and procedures, including Health & Safety, Data Protection and Safeguarding.
Undertake any other reasonable duties in line with the purpose and remit of the role, as agreed with the Service Manager.
This is how you'll be doing it:
Creativity Creativity Produces creative and original ideas and solutions. Likes to find and explore new ways of doing things. Comes up with alternative possibilities and options.
Enable Volunteers Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering.
Planning and Organising Plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Written and Oral CommunicationTalks readily and confidently to groups and individuals. Often playing a leading and influential role in debate and discussion. Writes in a clear and concise manner using appropriate style and language for the reader.
FlexibilityEnjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to cooperate and compromise for the overall good.
Team Working Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Equality, Diversity, and Inclusion Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
What you’ll need to know
Knowledge
Knowledge and understanding of volunteers and the voluntary sector.
Knowledge and understanding of how community health and socal care and the NHS work.
An understanding of providing a supportive person centred service.
Good geographical knowledge of the NHS Grampian Area.
Knowledge of GDPR, safeguarding adults, professional boundaries, collaborative working.
Skills
The ability to proficiently use standard IT systems, email, Microsoft Teams and role specific databases.
Excellent communication ability at all levels.
A valid driving license and access to a vehicle with business insurance (mileage paid / reimbursed).
Experience
Worked as or with volunteers.
Working with confidential information and the ways and means of keeping it confidential.
Working with vulnerable people and identifying issues that may raise concerns about their health or safety.
PVG membership required – costs to be met by the employer.
This is all the other great stuff you'll be getting:
Salary of £13.49 per hour (FTE £24,552 per annum)
26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme with employer contributions
2 x Base Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities, and society
If you feel have the skills and experience to become our Transport Coordinator please click ‘apply’ today, we’d love to hear from you!
The successful candidate will be required to undergo a PVG check.
This is the latest you'll be able to apply, providing we do not close to applicants early:
The closing date for this role is 30 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.