Clinical Support Specialist - Joint Replacement

Work Flexibility: Field-based

As a Clinical Support Specialist (Joint Replacement) in Mthatha (Eastern Cape), you’ll be a trusted clinical partner to healthcare professionals, providing expert product knowledge, training, and hands-on support in the theatre and hospital environment. The role will primarily support Mthatha (approximately 80% of the time), with additional support across the Eastern Cape as required. Reporting to the Regional Sales Manager, you’ll work closely with customers and the sales team to deliver exceptional service, support optimal clinical outcomes, and drive business growth. You’ll represent Stryker with professionalism and integrity while helping advance innovative solutions that make a meaningful difference to patients.

What You Will Do:

• Provide clinical and theatre support to existing and new customers, including surgeons, theatre staff, and hospital administration.
• Conduct training sessions and workshops on Stryker products, ensuring healthcare professionals are confident in their use.
• Audit theatre and hospital stock (implants, disposables, instruments), manage consignment inventory, and ensure best-in-class asset management practices.
• Support the sales team in clinical engagements and contribute to the adoption of new products or solutions.
• Conduct product trials and evaluations in theatre and clinical environments as needed.
• Maintain a basic business plan with daily, weekly, and monthly objectives aligned with regional strategy.
• Collaborate with colleagues and the Regional Sales Manager to deliver exceptional customer service and drive operational excellence.
• Represent Stryker’s brand professionally, acting with integrity and upholding ethical standards at all times.

What You Will Need:

Required:

• Bachelor’s degree in Nursing, Life Sciences, or a related healthcare field
• 2+ years of experience in theatre or clinical environments, ideally as a Clinical Support Specialist or an OR Nurse
• Previous experience in Joint Replacement
• Strong organizational and independent work skills
• Ability to manage clinical support responsibilities while assisting the sales team
• Excellent communication and relationship-building skills
• High integrity and commitment to patient safety
• Fluency in English and a valid driver’s license

Stryker South Africa is committed to promoting equity, diversity, and an inclusive workplace. We welcome applications from suitably qualified candidates regardless of ethnicity, race, nationality, social origin, gender, disability, age, or sexual identity. Applications will be considered in line with our Employment Equity Plan. 

Travel Percentage: 70%