Business Analyst - Managed Service

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About the Role

This position is your opportunity to to help public agencies in achieving their IT digitization strategy and roadmap. If you are driven by challenges and working with the edge of IT technology, come and have a chat with us to determine if this position will be a good fit for your career aspiration.

Key Responsibilities

You will be responsible for eliciting business needs and analysing business problems in order to scope, define and deploy digital solutions to address the needs of citizens, businesses and/or public officers. You will work with outsourced/co-sourced/insourced development teams to ensure delivery of defined digital solutions. You will advise stakeholders on best practices in use of digital technologies, and work with stakeholders in deploying the digital solutions.

You will be working on a range of tasks including the following:

• Partner with business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Work with fellow GovTechies and the business project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Plan/review/conduct testing and data conversion to ensure that specifications are met
• Drive system or product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

Qualifications:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline
• Minimum 3 years of working experience for Consultant role and 5 years of working experience for Senior Consultant role
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Proven experience in IT business analysis, application solutioning and design, and testing
• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management
• Strong analytical, conceptualisation and problem-solving skills
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
• A driven and motivated personality with an ability to learn and apply
• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.
• Past development or consulting experience is preferred.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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