Business Systems Analyst: Salesforce Commercial

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Job Description

Albemarle is hiring for a Business Systems Analyst: Salesforce Commercial. This position is hybrid and located in Bangalore, India.

Position Overview

The Business Systems Analyst (BSA) is responsible for supporting, enhancing, and optimizing Salesforce applications and processes within Sales and Commercial domains. The BSA serves as a trusted partner to business stakeholders, providing functional expertise, solution analysis, process improvement recommendations, and day-to-day operational support to ensure enterprise systems effectively enable business objectives.

The BSA works closely with business users, the Manager Enterprise Systems, Digital Business Partners, technical teams, and third-party service providers to deliver stable, efficient, and scalable technology solutions. This role is responsible for analyzing business requirements, identifying process improvement opportunities, coordinating solution delivery, supporting system enhancements, and ensuring the successful adoption of new capabilities.

In addition to operational support responsibilities, the BSA contributes to continuous improvement initiatives by identifying opportunities to leverage automation, analytics, AI-enabled capabilities, and process standardization to improve efficiency, effectiveness, and user experience.

Domain Responsibility Summary

Support and optimize all Inquiry to order capabilities within Salesforce, including:

Sales Cloud: Lead-to-Opportunity, Opportunity-to-Quote, Account Management, Territory Management, Forecasting, and Customer Relationship Management processes.

Service Cloud: Case Management, Customer Support Operations, Knowledge Management, Service Entitlements, and Omnichannel Service processes.

Manufacturing Cloud: account-based forecasting, sales agreements, customer demand visibility, and manufacturing-specific customer engagement processes.

Experience Cloud: Support business processes that span Salesforce and SAP environments, including customer master data, product information, pricing, quotations, order management, fulfillment, and service processes.

Support business processes that span Salesforce and SAP environments, including customer master data, product information, pricing, order management, fulfillment, and service processes.

Key Responsibilities

Business Partnership & Requirements Management

• Partner with Sales, Customer Service, Commercial Excellence and Product Management  teams to understand business objectives, challenges, and opportunities.
• Develop a strong understanding of assigned business processes, objectives, and operational challenges.
• Serve as a primary point of contact for business users within supported functional areas.
• Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives.
• Facilitate requirements workshops, process reviews, and solution discussions.
• Translate business requirements into functional specifications and solution requirements.
• Support the evaluation and recommendation of technology solutions that address business needs.

Application Support & Operational Excellence

• Provide functional support for enterprise applications within the assigned domain.
• Investigate, troubleshoot, and resolve application, process, and data-related issues.
• Coordinate issue resolution with technical teams, AMS providers, and vendors.
• Support incident, problem, and service request management processes.
• Monitor application performance and identify recurring issues and improvement opportunities.
• Ensure business continuity through effective support and knowledge management practices.

Process Improvement & Solution Delivery

• Analyze business processes and identify opportunities for simplification, standardization, and optimization.
• Support implementation of approved enhancements and system changes.
• Participate in project activities, including fit-gap analysis, solution design, configuration reviews, testing, deployment, and hypercare support.
• Identify opportunities to improve user experience and operational efficiency.
• Support adoption of automation, workflow, analytics, and AI-enabled solutions.

Testing & Quality Assurance

• Develop and execute test plans and test scripts.
• Coordinate user acceptance testing activities.
• Validate solution quality and ensure requirements are fully addressed.
• Support regression testing for application releases and upgrades.
• Assist with defect management and issue resolution.

Data, Reporting & Analytics

• Support data quality initiatives and process governance activities. Assist in development and enhancement of reporting and analytics capabilities.
• Identify opportunities to improve business insight through data utilization.
• Ensure consistency and integrity of process-related data within supported applications.

Collaboration & Stakeholder Engagement

• Partner closely with business stakeholders to understand evolving business needs.
• Collaborate with Manager Enterprise Systems to prioritize work and support operational objectives.
• Support Digital Business Partners in evaluating business capabilities and improvement opportunities.
• Work effectively with project teams, technical resources, AMS providers, and vendors.
• Participate in governance, planning, and continuous improvement activities.

Qualifications

Required

• Experience working in manufacturing, industrial, life sciences, chemicals, or B2B enterprise environments.
• Demonstrated experience with Sales Cloud and Service Cloud.
• Experience supporting Experience Cloud and/or Manufacturing Cloud implementations.
• Exposure to SAP ERP processes, including Customer Master, Order-to-Cash, Pricing, Customer Service, or Supply Chain processes.
• Bachelor's degree in Information Systems, Computer Science, Business Administration,  Supply Chain, or related discipline.
• 5+ years of experience supporting Salesforce applications and business processes aligned to the domain area for this position.
• Experience gathering and documenting business requirements.
• Experience supporting system enhancements, projects, or technology implementations.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.

Benefits of Joining Albemarle

• Competitive compensation

• Comprehensive benefits package

• A diverse array of resources to support you professionally and personally.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.