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Mercier Consultancy Group

Dutch Speaking Reservations Agent For Booking.com

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • Excellent communication and problem-solving skills, ideally within the travel industry.
  • A passion for providing premium customer service and travel support.
  • Proficiency in computer systems and interest in modern travel technology.
  • Ability to relocate to Greece.

Responsibilities

  • Deliver customer support to travelers and partners within the travel industry.
  • Manage reservation inquiries, modifications, and cancellations with attention to detail.
  • Provide guidance on travel logistics and accommodations via phone, email, and chat.
  • Resolve booking-related issues proactively to support customer satisfaction.
  • Maintain quality standards in every interaction.
  • Collaborate with internal teams to streamline travel booking processes and procedures.
  • Stay updated on global travel trends and internal reservation systems to provide accurate information.

About the Company

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