IT Technician

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $27 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position will be based in our San Francisco Office working 5am-2pm PST.

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JOB SUMMARY

(Working 5am-2pm PST from our SF Office)

As our IT Technician, you will maintain equipment inventory, install software, troubleshoot problems for end users, configure equipment and software.  You will be executing new hire onboarding and employee offboarding providing access to the tools employees need to perform their duties, as well helping managers and users set up audio/visual presentations and meetings. You will also be responsible for maintaining our conference rooms on a daily basis.  As an IT technician managing your time will be crucial. The order you work on your priorities will be important to the success of the team. When you are not working on day to day tickets, you will have IT projects and initiatives to work on. Besides providing support, onboarding, and offboarding there are exciting projects waiting for you in a growing company where you can expand your knowledge and skills.  Above all, you will make sure our company's software and hardware are running smoothly. 

JOB DUTIES

• Provide help desk and desktop support to end users
• Log, track and route/escalate issues and service requests received through ticketing system
• Install, configure, support and maintain computers, printers, phones, software, and all other company equipment within established standards and guidelines
• Help implement and manage OKTA SSO integration
• Help implement and manage MDM Endpoint manager vendors Kandji and Intune
• Manage hardware and software inventory 
• Be responsible for onboarding/offboarding processes from beginning to end
• Coordinate with external vendors for equipment service as needed
• Provide support and assistance to other IT team members
• Assist with Audio Visual requirements and setup for company meetings
• Be responsible for daily morning conference room “readiness” checks to make sure our conference rooms are clean, organized and ready for our users
• Assist with maintaining knowledge base and department process/policy documentation
• Help implement policies and procedures around security, and ensure all deployed computers have valid encryption and endpoint management software
• Maintaining clean and organized work areas like your desk, work bench, IT storage closets, and IT server and phone rooms. 
• Performs other related duties as required

MINIMUM QUALIFICATIONS

• At least 3+ years experience providing IT support
• Able to lift and move up to 50lbs
• MDM experience with software like Kandji and Endpoint Central
• SSO user management experience 
• Google Workspace user administration experience
• Knowledge of Windows and Mac OS; basic server and network knowledge
• Must be comfortable with all facets of computer setup, hardware and software installation, and peripherals
• Self-starter, problem solver, great communicator; ability to dive into resolving issues and operate with minimal guidance
• Experience in a start-up, bank, or a company managing sensitive data

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Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $72,000 to $95,000 + 5% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

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Benefits and Perks

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.

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Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

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Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49

We use E-Verify to confirm the identity and employment eligibility of all new hires.