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TopView Group

Sightseeing and visitor experience operator

Brand Ambassador/Server

Full-Time
$18.50/hr+ Tips
Mid
Miami, FL, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Previous experience in the hospitality or food service industry is strongly preferred.
  • Knowledge of culinary terminology and food preparation techniques is beneficial.
  • Exemplary time management skills to prioritize and manage tasks effectively.
  • Excellent customer service skills to provide a positive dining experience for guests.
  • Ability to work in a fast-paced and changing environment while maintaining attention to detail.
  • Experience with bussing tables and maintaining cleanliness in the dining area.
  • Excellent communication skills, with the ability to engage with guests.
  • Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues.
  • Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations.
  • Knowledge of Miami, Florida attractions, landmarks, and tourist hotspots is strongly preferred.
  • Prior experience in customer service, hospitality and marketing is advantageous but not required.
  • Ability to work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments.
  • Full weekend availability, including Saturday, Sunday, and holidays, is requested.
  • Ability to commute to Miami, Florida.
Responsibilities
  • Organize and keep track of necessary materials onboard.
  • Maintain clear communication with the kitchen and bus operations teams.
  • Greet, engage with, and serve guests.
  • Clean and reset the bus for multiple trips a day to ensure efficient and organized turnover.
  • Greet and seat guests in a friendly and welcoming manner.
  • Offer the entirety of the tea menu throughout the course of the tour.
  • Provide menu recommendations and answer questions about the menu accurately and efficiently.
  • Ensure guest satisfaction by engaging with visitors throughout their dining experience.
  • Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips per day.
  • Collaborate and communicate with other team members to ensure exemplary guest service.
  • Greet guests politely and in a friendly manner.
  • Check and scan guests' tickets and direct guests to the bus.
  • Inform guests about departure times, location of stops, and other needed information.
  • Collect guest information to assist in resolving customer service-related issues and concerns.
  • Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute day-to-day operations.
  • Be responsible for company equipment.
  • Monitor the safety of employees and guests.
  • Conduct and submit various reports as assigned.
Desired Qualifications
  • Previous experience in the hospitality or food service industry.
  • Knowledge of culinary terminology and food preparation techniques.
  • Knowledge of Miami, Florida attractions, landmarks, and tourist hotspots.

About the company

TopView Group is best understood as a sightseeing and visitor-experience operator. Local guest-service, driving, marine, food-service, maintenance, and sales teams operate the experiences. Its brands run hop-on sightseeing, themed bus experiences, harbor cruises, bike rentals, and ticketing services in major destinations. Central functions support scheduling, technology, partnerships, marketing, finance, and expansion. The scope follows TopView's portfolio represented on its official group and recruiting sites. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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Simplify's Take

What believers are saying

  • Topview raised $5.5 million in February 2026, extending its Series A to $14 million.
  • Topview 4.0 launched in 2026, unifying text, image, voice, and video generation.
  • TopView reports 5 million users and over 500,000 daily videos, signaling strong demand.

What critics are saying

  • Go New York Tours faces a $2.1 million unpaid idling-fines burden in 2026.
  • TopView’s hostile competition in Times Square spawned trademark and harassment litigation.
  • Street-level tour sales invite imitators, customer conflict, and regulatory scrutiny in crowded markets.

What makes TopView Group unique

  • TopView Group combines hop-on hop-off tours, cruises, bike rentals, and software products.
  • Its Attraction Pass bundles reservations, bus access, and attractions in one app.
  • TopView operates in New York and London with in-house technology and branded events.

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Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Vacation
  • Flexible Work Hours

Company News

PhillyVoice
May 9th, 2024
A giant pink bus is hosting tea parties while giving tours of Philly

Tea Around Town, an experience run by New York City-based TopView Sightseeing, launched Philly tours last month.