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CHANDON California

Food and Beverage Operations Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeYountville, CA, USA$95k - $120kIn-person

About the Job

Requirements

  • Supervisory experience in a hotel, restaurant, or similar environment is required.
  • Profound knowledge of customer service, conflict management, and service recovery is essential.
  • Proven work experience as a Front Office Manager, Guest Relations Manager, Restaurant Manager or Supervisor, or in a similar role.
  • Experience mentoring a large staff with varied levels of experience and maturity.
  • A strong understanding of consumer trends and behaviors is required.
  • A degree in Hospitality Management, Tourism, Business Administration, or a relevant field is required.
  • Working knowledge of Tock, Microsoft Office, restaurant management software, and point-of-sale systems is required.
  • English proficiency is required.
  • Ability to work evenings, weekends, and holidays is required.
  • Ability to work in a fast-paced hospitality environment is required.

Responsibilities

  • Lead the food and beverage team by attracting, recruiting, training, and appraising personnel.
  • Facilitate and fully participate in training sessions, including wine and food, sales excellence, service excellence, safety, and security.
  • Ensure delivery of ISO and service standards, sequence of service, equipment quality, par levels, product presentation, and service and product training.
  • Support development of annual team and individual training targets, key performance indicators, policies, and procedures for new and existing team members.
  • Coach staff on customer service standards, sales techniques, teamwork, and culture.
  • Create and provide monthly performance updates and ensure accountability through monthly meetings and documentation.
  • Provide two-way communication and nurture an ownership environment emphasizing motivation and teamwork.
  • Develop and publish weekly schedules for Chandon Home.
  • Communicate policy changes, events, and daily functions in a timely and clear manner.
  • Attend and conduct Brand Home leadership meetings to stay updated on goals, new releases, programs, and educational materials.
  • Manage day-to-day hospitality and experience operations within budget and established standards; examine daily duties, assign tasks, and check progress.
  • Ensure the brand is properly communicated in visitor interactions by messaging staff professionalism.
  • Monitor daily bookings, ensure assigned tables are prepared before arrival, and plan for peak periods through meetings with Level 4 personnel.
  • Ensure disabled guests, elderly guests, children, and VIPs receive personalized services.
  • Coordinate communication between guests and staff, follow up on customer concerns, and actively resolve complaints.
  • Analyze customer feedback from post-reservation surveys and social media reviews and suggest improvements to ratings.
  • Provide leadership through operational changes by identifying and overcoming obstacles and creating efficiencies.
  • Design Chandon Experience menus and seasonal offerings, purchase goods as needed, and make ongoing improvements.
  • Identify customers’ needs and respond proactively to their concerns.
  • Operate and oversee exclusive and private event experiences booked on property according to provided banquet event order specifications.
  • Build relationships with the Event Planning team to ensure clear communication among planning, operations, and culinary teams.
  • Ensure food and beverage event equipment is operational and cleaned regularly.
  • Manage day-to-day staffing for exclusive and private event experiences, plan and assign work, establish performance and development goals, and provide regular feedback to improve team performance.
  • Comply with internal control procedures and share relevant information with team members.
  • Assist in developing annual budget goals for wine and food experiences and visitor traffic.
  • Meet monthly revenue and wine club acquisition goals by managing daily wine and food experiences.
  • Manage the reservation system to maximize efficiency and booking potential.
  • Manage expenses in line with budgets and sales goals.
  • Control labor costs through effective scheduling based on business needs.
  • Manage upsell incentives for the Wine and Food Experience Team and drive upselling for experience upgrades, wine and food add-ons, and retail sales.
  • Manage the point-of-sale system and daily opening and closing, accurately process cash and credit-card transactions, manage internal employee tastings, and reconcile internal charges.
  • Ensure credit and financial transactions are handled securely and professionally.
  • Monitor and control food and beverage waste daily.
  • Establish cost of goods sold for new experiences and menu items.
  • Conduct frequent market research to remain innovative, accurate, and competitive.
  • Own departmental safety standards for guests and employees.
  • Establish a consistent safety culture across the department.
  • Participate in daily, weekly, or monthly walkthroughs to identify near-miss risks and repair needs, establish action points, and ensure follow-through.
  • Establish sustainability processes and procedures to pursue green hospitality certification for Chandon Home.
  • Take ownership of assets and ensure team members act with integrity to reduce damage and repair or replacement spending.
  • Communicate Chandon’s responsible hospitality policies and procedures clearly to coworkers and guests.

Desired Qualifications

  • An undergraduate degree is strongly preferred, or applicable experience may be substituted.
  • A second language is helpful when communicating with the visiting public but is not required.
  • Ability to build teams, motivate others, manage vision and purpose, set and deliver priorities, and deal with ambiguity.
  • Strong teamwork, communication within and outside the organization, and a positive, enthusiastic attitude.
  • Customer-service focus, outstanding communication, and active listening skills.
  • Problem-solving and multitasking skills.
  • Ability to motivate a team toward high performance.
  • Strong sense of responsibility and professional presentation.

About the Company

CHANDON California

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