C

Costco France

Membership and Telemarketing Representative

Field SalesConfirmed live in the last 24 hours
Full-timeVillebon-sur-Yvette, FranceNo salary listedIn-person

About the Job

Requirements

  • A first experience in sales is required.
  • A Bac+2 BTS or DUT qualification oriented toward sales and commerce is appreciated.
  • A category B driver's license and a vehicle are required.
  • Specific training may be provided to candidates.
  • Customer contact and service orientation are required.
  • Oral communication skills and the ability to persuade are required.

Responsibilities

  • Contact members whose memberships are due to expire or have recently expired, collect their intentions and feedback about renewals and Costco's offering, and present relevant arguments to encourage renewal.
  • Meet prospective members to increase memberships and warehouse sales.
  • Prospect businesses, public bodies, and associations in the warehouse's catchment area by phone and in person to arrange Costco presentations and sell memberships.
  • Record members' intentions and comments about their Costco experience in the supplied database.
  • Select suitable sales scripts for members or prospects to persuade them to renew or join.
  • Maintain the commercial prospecting database according to the methodology established by management.
  • Meet renewal and membership targets set by management.
  • Report recurring objections, specific cases, and suggestions for improving call scripts to management.
  • Meet business representatives to assess their needs and present relevant Costco products and services, promoting membership.
  • Visit businesses and other organizations to offer memberships to employees, organize and run membership kiosks, and complete membership formalities.
  • Explain the benefits of membership and promote membership.
  • Maintain relationships with local stakeholders by participating in local events and trade shows agreed with management.
  • Keep a daily activity log and track memberships, appointments, and calls.
  • Participate in implementing the marketing plan.
  • Provide a high level of service and a courteous welcome to members and prospective members, addressing concerns with problem-solving skills, tact, and discretion.
  • Make eye contact with and greet members in the warehouse, and thank them after their visit.
  • Process new memberships, renewals, additional cards, replacement cards, and temporary cards.
  • Process new memberships and account changes, obtain supervisor approval when needed, collect membership or renewal fees, and issue receipts.
  • Issue membership cards using appropriate equipment while protecting the confidentiality of information handled.
  • Perform service or warehouse opening and closing tasks, potentially including product returns, gathering documents, replenishing supplies, and checking registers and their closure.
  • Support the department, particularly the membership counter and in-warehouse marketing programs.
  • Follow security and safety instructions, including cash security, and internal procedures.
  • Help ensure the smooth operation of the member services department, checkout lanes, and reception, and of the warehouse generally.
  • Assist other warehouse departments as needed.

Desired Qualifications

  • A Bac+2 BTS or DUT qualification focused on sales and commerce, such as BTS MUC, BTS NRC, or DUT TC.

About the Company

Costco France

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Costco France

See more jobs