Remote in Australia+1 moreMore locations: Melbourne VIC, Australia
RemoteRemote within Australia, or in-office/hybrid in Melbourne; office attendance is optional.
Sales & Account ManagementAccount Management
About the job
Requirements
At least 4 years of account management, customer experience, and/or sales experience in a SaaS company or consultancy.
Ability to tackle unfamiliar problems and contribute flexibly in a small team.
Ability to communicate effectively and build relationships through written, video, and in-person channels.
Ability to plan work carefully, take action under uncertainty, and focus on customer outcomes.
Responsibilities
Serve as the primary point of contact for customer accounts and help customers realize value from the platform.
Identify opportunities to provide additional value to customers and create expansion plans for best-fit customers.
Onboard customer teams, including supporting their use of the platform for climate reporting, and develop case studies after completion.
Establish relationships with relevant stakeholders within customer organizations.
Collaborate with the product team to support corporate customers adopting new features.
Identify customer stakeholders who may benefit from the product and work with the main customer contact to engage them.
Support product development by identifying suitable users for feature interviews.
Conduct feature walkthroughs for customer contacts.
Review customer platform usage and feature adoption in preparation for renewal discussions.
Remote within Australia, or in-office/hybrid in Melbourne, Australia
Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.
About us Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work.We’re a growing, global company. We’re profitable and using our resources for growth. We’re trusted by over 90% of Australian corporate law firms, 50% of the UK Top 30 law firms, 50% of the ASX50 and 40% of the ASX100. Plus, we’re expanding into Asia and North America.
About the role As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business.You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:
Successfully onboarded a sustainability team with their first climate report and co-developed a case study post-completion.
Identified opportunities for Atticus to provide more value and devised an expansion plan for best-fit customers.
Established relationships with the company secretary, investor relations manager, and head of sustainability within 2 months of their Atticus onboarding.
Collaborated with the product team to ensure all corporate customers are equipped to use a new feature that’s been released.
Mapped out new stakeholders within a corporate customer that could benefit from adopting Atticus and collaborated with the main point of contact to make contact.
Supported the product team in identifying an appropriate user to interview for the development of a new feature.
Conduct a feature walk-through for a new customer contact interested in gaining a deeper understanding of the tool.
Reviewed six customers’ Atticus usage and feature adoption in preparation for upcoming renewal discussions.
About you We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:
Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t feel like you know exactly what you’re doing.
Natural communicator. Communication is a first-class skill, particularly in a remote world, so we take it seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
Measure twice, cut once. We believe that long-term, true velocity and agility come from planning enough so that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
Bias toward action. Generally, when in doubt, you try something and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing.
Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.
Benefits
Competitive compensation (AUD$135 - 155k OTE, dependent on experience and ability).
100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
Flexible work hours (we care about outcomes—go for that lunchtime swim)
$2,000 home office setup budget
Five weeks leave each year (and never work on your birthday)
16 weeks paid parental leave
Dog-friendly office in Collingwood, Melbourne
Generous professional development program
Interested? If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.