Customer Service Sea Cargo Import
cargo-partner
Customer Service Sea Cargo Import
cargo-partner
Global freight forwarding & info-logistics provider
Create job files and issue reconciliation sheet after shipment completion.
Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.
Co-ordinate with customer/carrier/supplier and related department for import process.
Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.
Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)
Take personal responsibilities for solving problem, To follows up request and / or problems that customer’s experience.
Check quality and accuracy of works to meet company standard and objectives.
Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.
Provide additional services beyond the call of duties.
As assigned by Team Leader / Manager.
Bachelor degree with at least 2 years’ experience on Freight Forwarder
Solid knowledge in Sea cargo
Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
Cargowise One know-how in related functions.
Fluent in English language.
Self-confident with positive attitude.
Strong negotiation skills.
Able to work under pressure.
Able to handle the conflict cases and have a strong resolution skill.
High Responsibility, flexibility and Discreetness.
Excellence on communication skill.
Global freight forwarding & info-logistics provider
Cargo-Partner Group offers a full range of logistics services, including air, sea, road, and rail freight, warehousing, customs clearance, and contract logistics, supported by its information-driven approach. Its SPOT Visibility & Collaboration Platform collects transport data and analytics to provide real-time visibility and help optimize supply chains, while e-commerce and e-fulfillment services use a flexible pay-as-you-go model. The company stands out through its strong focus on logistics IT, multimodal networks across Europe and beyond, and regional expansion to build integrated solutions in different markets. Its goal is to deliver end-to-end, data-driven logistics and supply-chain optimization for industries like automotive, high tech, pharmaceuticals, and retail.
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