Dynamics 365 CRM & Sales Lead IT Manager

Job Description

To pursue our growing and reinforce the IT team, we are currently looking for a D365 CRM & Sales Business Analyst.

As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners.

The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.

What you will do :

Application Management

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.

 Functional Analysis & Change Requests

• Analyze business requirements provided by Domain Leads and BPOs.
• Assess feasibility using standard Microsoft capabilities.
• Challenge unnecessary customization.
• Translate requirements into clear functional specifications.
• Review functional and technical documentation produced by partners, including Functional Gap Design documents.
• Coordinate testing activities before deployment.
• Monitor post-release behaviour.
• This area represents a significant portion of the operational activity of the role.

Incident & Bug Management

•  Analyze production issues and support tickets.
• Investigate root causes together with business users, support teams and developers.
• Validate proposed fixes.
• Escalate critical issues when required.

Rollout & Configuration Management

• Configure and maintain application settings during rollouts.
• Support deployment of new legal entities, business units and countries.
• Ensure configuration consistency across regions.
• Coordinate rollout readiness with business stakeholders and implementation partners.

Testing

• Define and execute test scenarios.
• Validate bug fixes.
• Review test evidence and documentation.
• Ensure regression risks are properly covered.
• Approve releases from a functional perspective.

Governance & Security

• Maintain application governance principles.
• Validate security role concepts.
• Review access models.
• Ensure consistency of business processes across regions.
• Promote standard Microsoft functionality whenever possible.

Vendor & Partner Coordination

• Work closely with implementation partners.
• Challenge estimates when required.
• Review deliverables.
• Ensure expected quality of developments and configurations.

AI & Innovation

• Promote efficient use of Microsoft Copilot capabilities.
• Assess opportunities to improve productivity through AI features.
• Support adoption of new Microsoft technologies when relevant.

Qualifications

At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us. 

Skills Requested

• Business Processes in Industrial environment (> 8 years of experience)
• Certifications or training related to Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean / Six Sigma, ITIL or similar frameworks are considered an asset.
• Dynamics 365 Sales / Customer Service / Customer Insights - Marketing / Project Operations
• The role requires the ability to discuss technical solutions with developers and architects.
• Strong analytical mindset
• Pragmatic problem solving
• Ability to understand complex business processes quickly
• Strong stakeholder management
• Ability to challenge proposals constructively
• Strong written communication skills
• Deep fluency in spoken and written English + ideally one other language (French, Spanish, Portuguese, Dutch or German)

Additional Information

At Schréder, every employee is valued for his or her skill set. We actively look for and choose employees based on their experience and the value they bring to the company. 

What we have waiting for you 

• A positive work environment : You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.  
• Flexibility at work : For all functions that allow it, we encourage hybrid working, as working in person and remotely has benefits.  
• Growth opportunities : You will be part of a global company that encourages your employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us! 
• Open communication : We encourage open communication between employees and managers and feedback and suggestions between all organisational levels. 
• Shared purpose : If you will be here with us, we share the same values.  
• Deeper connections : We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration. 

On top of that, in addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, mobility budget, meal vouchers, eco vouchers, pension provision, medical & hospitalization insurance, net allowances and cafetaria plan. 

Commitment to Diversity & Inclusion 

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!