VIP Service Representative

Overview

Essential Duties/Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Must have an outgoing personality and be able to generate new business.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Must have a thorough understanding of the Player’s Club benefits.
• Make reservations for guests for hotel, food and other resort services according to established guidelines.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customer’s rewards and credit lines.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous commission, customer service, telemarketing or retail sales experience strongly preferred.
• Demonstrated successful performance in a guest service role in a high volume public environment.

Additional Knowledge, Skills, and Abilities:

Must have solid planning, time management, decision-making, organization, and interpersonal skills.  The ability to thrive in a fast-paced multi-tasking, hands-on environment.  Ability to establish and maintain a positive and professional working relationship with all individuals.  Proficient in computer systems including MS Word, Outlook and Excel.  Ability to work occasional overtime and irregular hours.

Qualifications

#GNLC

#GNLV

Tipped Position

This position does not earn tips