Neura Robotics

Cognitive robots with perception, manipulation, collaboration

Key Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedHybrid

About the Job

Requirements

At least 4 years of experience in customer-facing roles.
Experience independently managing strategic enterprise customers.
Experience with renewal and expansion management, including net revenue retention and health scores.
Experience with cross-functional collaboration.
Strong project management skills.
Experience with customer health frameworks.
Experience with data-driven portfolio management.

Responsibilities

Strategically manage the most important existing customers.
Serve as the central point of contact for C-level and vice president-level decision-makers.
Independently manage renewal, upselling, and expansion processes.
Systematically develop customer relationships over the long term.
Identify opportunities to increase customer value and revenue growth.
Work closely with pre-sales, product, and support teams.
Ensure high customer satisfaction and sustainable customer retention.
Analyze customer needs and develop suitable solution strategies.
Drive net revenue retention growth.
Contribute to the growth of Neura Robotics as a leading robotics company.

Deine Mission & Herausforderung

Du verantwortest die strategische Betreuung unserer wichtigsten Bestandskunden
Du bist zentraler Ansprechpartner für Entscheider auf C- und VP-Ebene
Du steuerst Renewal-, Upselling- und Expansionsprozesse eigenständig
Du entwickelst Kundenbeziehungen systematisch und langfristig weiter
Du identifizierst Potenziale zur Steigerung von Kundenwert und Umsatzwachstum
Du arbeitest eng mit Pre-Sales, Produkt- und Support-Teams zusammen
Du sorgst für eine hohe Kundenzufriedenheit und nachhaltige Kundenbindung
Du analysierst Kundenbedürfnisse und entwickelst passende Lösungsstrategien
Du verantwortest die Steigerung der Net Revenue Retention
Du trägst aktiv dazu bei, Neura Robotics als führendes Robotics-Unternehmen weiter auszubauen

Auf was wir uns freuen können

4+ Jahre Customer-facing-Rollen
Eigenständige Betreuung strategischer Großkunden
Erfahrung mit Renewal- und Expansion-Management (NRR, Health Scores)
Cross-funktionale Zusammenarbeit; Starke Projektmanagement-Skills
Erfahrung mit Customer-Health-Frameworks
Datengetriebene Portfoliosteuerung

About the Company

Neura Robotics

Cognitive robots with perception, manipulation, collaboration

Neura Robotics builds cognitive robots for industrial and service settings, combining perception, manipulation, and human collaboration. It develops both the hardware and the software stack for Physical AI, creating robot platforms like MAiRA, MAV, LARA and MiPA along with training infrastructure. The system works by integrating sensing, decision-making, and manipulation capabilities on a hardware-software stack that can be deployed in large-scale production, with the company planning robots fleets and NEURA Gyms for ongoing training and improvement. What sets Neura Robotics apart is its end-to-end approach to Physical AI, including a focus on mass production, an established global deployment plan, and a broad ecosystem of strategic backers and partners that support scaling and international expansion. The goal is to enable worldwide deployment of its robot platforms and associated training infrastructure, turning physical AI into widely available industrial and service automation.

Company size: 501-1,000
Company stage: Series C
Total funding: $1.7B
Headquarters: Metzingen, Germany
Founded: 2019

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