Role Responsibilities

Ensure that the process transactions are processed as per Desk Top procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

Primary Internal Interactions

Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience

Technical Skills

Soft Skills

Desirable Skills:

Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.

Commitment and drive for targets
Decision making ability
Adaptable & Flexible.
Customer service Focus – Ability to empathize with the customer and prioritize requests

Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Role Responsibilities

Ensure that the process transactions are processed as per Desk Top procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

Primary Internal Interactions

Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience

Technical Skills

Soft Skills

Desirable Skills:

Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.

Commitment and drive for targets
Decision making ability
Adaptable & Flexible.
Customer service Focus – Ability to empathize with the customer and prioritize requests

EXL

Executive