Community Health Systems

Operates acute care hospitals nationwide

Registrar

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeWarsaw, IN, USANo salary listedIn-person

About the Job

Requirements

Post-secondary education or training in medical office administration or healthcare administration is preferred.
0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions, is required.
Knowledge of insurance verification and basic medical terminology.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills to work with patients, families, and healthcare teams.

Responsibilities

Interact with patients and their families to address questions and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule patient procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture correct health insurance details, and secure necessary authorizations and verifications for services.
Collect and record patient financial responsibility estimates as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure completion of patient medical records.
Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
Assist patients with understanding insurance requirements and resolving insurance-related questions.
Document on forms when a patient is unable to sign consent authorization forms, or why a family member signs, and obtain nursing sign-off if the patient is unable to sign.
Place an armband on each patient before they leave the department to ensure proper identification throughout their stay.
Answer and return phone calls, addressing questions professionally and courteously.
Maintain regular and reliable attendance and comply with all policies and standards.

Desired Qualifications

0–2 years of experience in a customer service role is preferred.

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

Interacts with patients and their families to address questions and provide courteous, timely assistance.
Regulates schedules based on procedure requirements, physician availability, and staffing needs.
Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
Collects and records patient financial responsibility estimates as applicable.
Communicates operative reports daily to appropriate physician offices.
Compiles and organizes registration documentation to ensure completion of patient medical records.
Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
Answers and returns phone calls, addressing questions with professionalism and courtesy.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Post secondary education or training in medical office administration or healthcare administration preferred
0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills to work with patients, families and healthcare teams.

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

Recently Posted Jobs

Explore more opportunities at Community Health Systems

See more jobs