Customer Success Manager
Enterprise
Posted on 2/7/2024
INACTIVE
 impact.com

1,001-5,000 employees

Partnership management platform for business optimization
Company Overview
Impact.com stands out as a leading partnership management platform, offering a comprehensive solution for businesses to manage and optimize a diverse range of partnerships, from traditional affiliates to influencers and B2B collaborations. Their platform is trusted by global enterprise brands such as Walmart, Uber, and L’Oreal, demonstrating their industry leadership and competitive advantage. The company's commitment to technical innovation is evident in their full-stack technology solution, which provides publishers with advanced tools to stay competitive in a rapidly evolving ecosystem, and their creator solution, which facilitates the discovery of brand-aligned influencers and creators, thereby driving efficient revenue growth.
Consumer Goods
Data & Analytics

Company Stage

Series A

Total Funding

$362.5M

Founded

2008

Headquarters

Santa Barbara, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

7%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 3-5+ years of customer success/relationship experience, preferably B2B
  • Bachelor's Degree (Business, Marketing, or related field a plus)
  • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
  • Detail-oriented and able to efficiently prioritize tasks
  • Professional communication skills
  • Great conflict resolution skills
  • Excellent time management skills
Responsibilities
  • Delivering world-class support to our top clients
  • Maintain a balanced proactive/reactive relationship with your assigned accounts
  • Dedicated duties include account monitoring, regular check-ins, and relationship building
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
Desired Qualifications
  • Embraces teamwork and cross-team collaboration
  • Healthy dose of initiative and the ability to remain flexible
  • Be a critical thinker and an inventive problem-solver
  • Enthusiastic teammate