The Platform Operations team builds the operational infrastructure Niantic’s Platform business unit runs on. This spans spearheading large-scale and experimental data collection projects, crafting frameworks and tools to drive critical-thinking in product investment decisions, and ensuring our Go-To-Market functions run as one well-oiled machine. We’re now looking for a Product & Business Operations Manager to ensure Platform drives with speed and focus towards addressing the opportunities that matter most to our customers.
In this role, you will be accountable for ensuring we move tightly from strategy to execution. You will do this by putting customers at the heart of decision-making by drawing together disparate qualitative and quantitative data into coherent analysis. You’ll ensure those insights, along with Platform strategic priorities, translate into our product roadmaps by running our roadmapping process. You’ll then ensure we have the transparency needed to stay on track with our commitments – whether those are to strategic goals or cost optimizations – by developing our reporting processes and tools. And in partnership with Go-To-Market Operations, you will help those building products and those bringing them to market to work in lockstep.
Responsibilities
- Take full ownership for the Product & Business Operations, Platform domain, including setting KPIs and targets, ensuring these are met, and acting as the direct point of contact for the Platform Leadership Team on all matters related to strategic planning and communication.
- Act as a thought partner to our PM leaders, consulting with them to understand what they need to build product plans they have confidence in and ensuring they receive that support.
- Empower PMs to deliver high-impact work efficiently by refining the tools and frameworks product development runs on and driving adoption through change management.
- Foreground the customer in decision-making by unifying teams around data and analysis. Includes conducting market research and distributing insights from various functions.
- Ensure we’re investing wisely to deliver our strategy by owning our roadmapping process. Includes creating reliable ways to involve collaborators from different functions and business units.
- Reinforce a results-focused culture by helping lead PMs identify meaningful metrics, determine appropriate targets, track performance, and turn analysis into action at pace.
- Create awareness of Platform progress while driving accountability within our org by running weekly progress reporting, monthly OKR and quarterly business review processes.
- Support responsible budget management by owning tools and processes that give functional leaders clarity over their spend and encourage cost optimizations.
- Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.
- Required in-office 2 days on Tuesday and Wednesday.
Qualifications
- 8+ years experience in Product Operations, Product Management or a related field.
- Market research experience and deep knowledge of Google Suite, BigQuery, BI tools (e.g. Looker), and Product tools.
- Exceptionally analytical. You operate with curiosity and a dedication to driving the best decision-making.
- Curious and consultative. You combine your appreciation of diverse opinions with a talent for productive debate to improve outcomes.
- Fast learner. You’re known for your ability to get to grips with complex and unfamiliar topics independently.
- Pragmatic approach to scaling. You exercise good judgment and root cause analysis skills to design elegant, not overengineered, solutions.
- Influential without authority. You combine authenticity, logic and empathy to build then leverage trust with colleagues.
- Strong project management abilities. You create structure that enables teams to make fast progress together.
- A high-energy approach to work. You move at pace and are never a blocker.
- Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
- Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including synchronous interactions with others.
The total compensation package for this position includes a new hire offer base salary range of $196,200 - $218,000 + bonus + equity + benefits.
Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.
Join the Niantic team!
Niantic’s global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company’s other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We’re a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID
