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Universal Health Services

Manages hospitals and behavioral health facilities

Interim Program Director

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeLewisville, TX, USANo salary listed

About the Job

Requirements

  • An active Registered Nurse (RN) license is required.
  • Experience as a Nurse Manager or Director of Nursing in behavioral health managing a behavioral health unit, team, budgets, and accreditation bodies is required.
  • A graduate degree is required.
  • CPR certification is required.

Responsibilities

  • Perform as a liaison between the Program, Hospital, and Horizon, communicating information and needs appropriately.
  • Support Hospital and Horizon missions, goals, and objectives.
  • Provide leadership and direction in accordance with Hospital guidelines.
  • Provide clinical supervision for Program nursing, counseling, patient support, and administrative staff.
  • Develop, implement, and update Program policies and procedures in coordination with the assigned Vice President of Clinical Practice.
  • Ensure the Program meets and maintains all federal, state, local, and accrediting-body regulations and standards in coordination with the Hospital.
  • Develop a 24-hour call process to handle emergency situations.
  • Define the treatment program's philosophy, goals, and objectives under the direction of hospital administration, Horizon clinical and operations staff, and the Medical Director.
  • Work with divisional and national support staff to ensure the client hospital realizes maximum value from Horizon services.
  • Understand and meet the client hospital's expectations of Horizon.
  • Direct departmental staff on multidisciplinary teams addressing process improvements involving patients, employees, customers, or teams.
  • Promote professional interaction with the client hospital, senior management, peers, and staff through written and verbal communication, listening, and feedback during organizational change.
  • Collaborate with medical and clinical staff to coordinate and manage medical and psychosocial treatment plans.
  • Participate in assessing and reassessing patient program needs.
  • Supervise patient care and set guidelines for accurately reporting and recording patient symptoms, reactions, and progress.
  • Develop processes to audit and coordinate ongoing education so staff are trained in documenting all aspects of patient care.
  • Provide emotional and psychological support to patients, families, and friends.
  • Maintain patient privacy and confidentiality and protect confidential patient and program information.
  • Recommend sufficient staffing to the Hospital to meet patient-care needs in accordance with regulatory requirements and the staffing plan.
  • Operate within ethical standards.
  • Communicate and review Horizon and Hospital policies with staff.
  • Ensure quality of care by adhering to therapeutic standards and measuring health outcomes against patient-care goals and regulatory standards.
  • As needed, use approved methods to assist with safely placing patients in seclusion or restraints and observe suicide and seclusion precautions, including physical requirements for holds and safe patient transport; this does not apply if the Program Director is the Community Education Director.
  • Maintain continuity by documenting and communicating actions, irregularities, and continuing needs to the Hospital, VPO, and Vice President of Clinical Practice.
  • Protect patients and employees by adhering to safety standards.
  • Complete all required staff competencies in a timely manner under program regulations.
  • Ensure equipment operation by completing preventive maintenance requirements, requesting repairs, and evaluating new equipment and techniques.
  • Provide ongoing feedback to the supervisor about concerns, improvements, and changes.
  • Ensure employee folders are complete and comply with Hospital, Horizon, state, and federal requirements.
  • Serve on assigned committees and attend required Program, Hospital, Horizon, provider, and staff meetings.
  • Recruit, interview, and select qualified Program staff.
  • Support staff professional growth and development by identifying needs, developing individual training plans, and participating in training programs.
  • Monitor personnel performance continuously.
  • Conduct regular staff performance evaluations.
  • Develop and submit an annual Quality Improvement Plan based on identified clinical performance issues, internal clinical audit findings, recommendations from the VPCE, and hospital needs.
  • Counsel employees and take appropriate disciplinary action for policy or standards infractions as necessary.
  • Collaborate with the Medical Director to maintain the program milieu.
  • Lead a referral-development program that produces an appropriate Program census and adheres to productivity targets.
  • Manage Program budget development and monitoring as required by the Hospital and Horizon.
  • Understand the contractual relationship and client hospital administration's goals and work to meet those goals.
  • Implement Program quality-improvement goals and objectives in a timely manner.
  • Provide ongoing feedback to the client hospital about concerns, improvements, and changes.
  • Prepare and disseminate written reports and complete required follow-up activities under Horizon guidelines.
  • Prepare and submit required Horizon operational tasks and documentation, including census reports and PIORS.
  • Ensure marketing reports are accurate, informative, and completed within designated time constraints.
  • Ensure Horizon Plus is used properly.
  • Conduct formal marketing research with Horizon divisional and support-center staff, develop program design, and create proposals for needed specialty programs.
  • Collect data and provide feedback to customers, including teams, supervisors, coworkers, nursing agencies, and hospital administration, to improve work quality or productivity.
  • Follow CQI+ procedures, if applicable.
  • Perform other duties as assigned.

Desired Qualifications

  • A minimum of five years of experience is preferred, with appropriate education.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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