Full-Time
Design Engineer
Confirmed live in the last 24 hours
Intercom
1,001-5,000 employees
Customer communication platform for businesses
Senior
London, UK
Employees are expected to be in the office at least two days per week.
You match the following Intercom's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree in Graphic Design, Interaction Design, Computer Science, or a related field (or equivalent practical experience demonstrated with a portfolio)
- 5+ years of experience in design engineering, front-end development, or a similar role
- Expert in front-end technologies such as HTML, CSS, and JavaScript, and experience with frameworks like React, Framer Motion, Tailwind and Next.js
- Strong understanding of UI/UX design principles and experience with design tools such as Figma
- Knowledge of responsive design and best practices for cross-platform and cross-browser compatibility
- Solid understanding of accessibility standards (WCAG) and the ability to create inclusive interfaces
- Excellent problem-solving skills and an ability to balance technical and design challenges to create user-friendly solutions.
- Develop, and implement high-quality, responsive user interfaces using front-end technologies (HTML, CSS, JavaScript)
- Collaborate with UX designers to refine wireframes and prototypes into polished, pixel-perfect interfaces that reflect brand and usability standards
- Translate design mockups into functional and interactive interfaces, ensuring a seamless user experience across devices
- Participate in design reviews and user research sessions to continuously improve UI design based on feedback and data insights
- Ensure consistent design standards by maintaining style guides, component libraries, and design documentation
- Stay up-to-date with the latest UI design trends, techniques, and tools to drive innovation and elevate the user experience
- Conduct user interface testing and debugging, optimizing for performance, speed, and accessibility.
Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries like technology and e-commerce. A key aspect that sets Intercom apart from competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.
Company Stage
Series D
Total Funding
$234.2M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%
Simplify's Take
What believers are saying
- Demand for AI-driven support solutions enhances Intercom's offerings.
- Omnichannel communication trends align with Intercom's integrated messaging solutions.
- E-commerce expansion drives demand for robust customer support systems like Intercom.
What critics are saying
- Emerging startups offer similar solutions at lower prices, threatening market share.
- Major tech companies' AI advancements may outpace Intercom's offerings.
- Stricter data privacy regulations could increase compliance costs for Intercom.
What makes Intercom unique
- Intercom integrates live chat, email marketing, and support into a single platform.
- The platform supports over 600 million monthly active end users globally.
- Intercom's analytics tools help businesses measure communication strategy effectiveness.
Help us improve and share your feedback! Did you find this helpful?
Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.