Guest Experience Coordinator
Four Seasons
Guest Experience Coordinator
Four Seasons
Luxury hotel management with branded residences
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role
Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting. Every moment of a guest’s stay matters, and our dedicated Guest Experience team plays a vital role in ensuring seamless, personalised and memorable experiences from start to finish.
We are now seeking a committed and detail‑driven Guest Experience Coordinator to join our Leisure Reservations and PBX Team. This role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care.
As a Guest Experience Coordinator, you will be a central point of contact for guest enquiries, requests, and reservations. You will bring excellent communication skills, a passion for service, and the ability to multitask and prioritise effectively in a fast‑paced environment.
What you will do
Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised
What you bring
Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays
What we offer
Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit
Employee recognition programmes
Luxury hotel management with branded residences
Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.
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