Finance and Accounting GBS Accounts Receivable Specialist

The Collections and Deductions Specialist is responsible for managing customer accounts receivable, ensuring timely payments and analysing customer deductions to determine their validity. The role involves regular communication with customers, following up on outstanding balances, identifying and resolving billing issues, and proactively addressing payment delays and trends to improve collection performance.

• Minimum 2 years of experience in corporate collections and/or deduction resolution, including interaction with large customers.
• At least 1 year of SAP experience.
• Strong analytical and problem-solving skills.
• Detail-oriented, organised and able to take ownership of tasks.
• Ability to work effectively in a dynamic, fast-paced team environment.
• Excellent written and verbal communication skills.
• Proficiency in English (C1 level); additional languages are a plus.
• Advanced Microsoft Office skills, particularly Excel (pivot tables, functions and formulas).

Collections and Deductions

• Monitor customer accounts, follow up on overdue invoices and ensure timely payment collection.
• Investigate, dispute and resolve invalid customer deductions, ensuring accurate payment allocation.
• Manage payment arrangements, customer portals and electronic invoice transmissions.
• Prepare accounts receivable reports, reconciliations and support month-end closing activities.
• Identify collection issues and trends, proactively implementing improvements to reduce overdue balances.
• Manage trade promotion payments, including validation, credit note creation and deduction resolution.
• Collaborate with customers and internal teams (Sales, Finance, Credit Management and Order Management) to improve accounts receivable performance.
• Monitor collection and deduction resolution KPIs, escalating issues when necessary.
• Support process improvements, productivity initiatives and audit readiness.

Communication and Reporting

• Maintain regular communication with customers and internal stakeholders via email and phone.
• Participate in monthly management meetings with the market.
• Review AR balances and outstanding items with the AR Team Lead.