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NeuraFlash

AI-powered CRM analytics for enterprises

AWS Solution Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in CanadaNo salary listed

About the Job

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across workforce management, customer relationship management, and contact center solutions.
  • Experience with communications protocols and application programming interfaces such as WebRTC and SIP.
  • Hands-on scripting or coding experience, such as Python, Java, C#, .NET, or Node.js.
  • Experience integrating application programming interfaces.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology or software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with workforce management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of software development methodologies such as Agile and Scrum.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional certification.
  • AWS Solution Architect Certification or Professional certification.
  • Salesforce Certified Administrator certification.

Responsibilities

  • Ensure customer success in building and launching Amazon Connect solutions for customers.
  • Conduct technology assessments and audits to identify, from an ROI and outcomes perspective, the need to move to the AWS Connect CCaaS platform and improve agent experience and productivity.
  • Facilitate business process reviews to identify customer requirements and processes.
  • Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful cloud deployment.
  • Lead customer discovery, help customers build project ROIs, and deliver presentations and estimates for achieving those ROIs.
  • Translate customer requirements into contact center designs, leveraging best practices and other AWS services.
  • Oversee and mentor technical teams, providing guidance and support to ensure proposed Salesforce and AWS Cloud solutions are delivered on time, within budget, and to required quality standards.
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and managing expectations and priorities.
  • Drive best-practice contact center design throughout solution delivery.
  • Manage all aspects of project and customer communications.
  • Deliver customer end-user training and documentation.
  • Exercise independent judgment and take the lead role on enterprise-level projects with minimal direction from senior management.
  • Lead vision and strategy discussions with contact center and customer service leadership and management.

About the Company

NeuraFlash

AI-powered CRM analytics for enterprises

NeuraFlash helps large organizations digitally transform by combining AI with CRM analytics. It offers AI-powered tools to analyze data, visualize insights, and improve customer interactions, with a focus on platforms like Salesforce and Slack. The company delivers off-the-shelf solutions and tailored implementations, plus ongoing support, charging for services and possible software subscriptions. By integrating AI-powered search and generative AI, NeuraFlash aims to help clients extract better insights and prepare for future tech. Compared to competitors, it emphasizes industry-specific solutions, strong partnerships (e.g., Macy’s), and end-to-end assistance—from deployment to ongoing optimization—rather than just a single product. Its goal is to enhance customer experiences and operational efficiency for enterprises through digital transformation.

Company size
201-500
Company stage
N/A
Total funding
$2.2M
Headquarters
Boston, MA
Founded
2016

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