Sézane

Direct-to-consumer Parisian fashion brand

Keyholder

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$27 /hrIn-person

About the Job

Requirements

A passion for retail and commitment to satisfying customers through service and generosity.
Ability to guide the team by example through a proactive and composed demeanor.
Skill in supporting and developing team members to ensure optimal customer service.
Agility and a dynamic personality to carry out the role's missions.

Responsibilities

Prioritize customers in the Appartement and provide a personalized welcome and optimal customer service.
Demonstrate proactivity, expertise, and passion while serving customers.
Direct customers to solutions through both the Appartement and web using an omnichannel approach.
Use Sézane and Octobre communication channels to develop product knowledge.
Share product knowledge and sales techniques with customers and team members using educational skills.
Provide Managers with recommendations and constructive suggestions based on product knowledge, customer needs, expertise, and team insights.
Provide quality concierge service by following relevant procedures.
Maintain a comprehensive view of the sales floor to ensure an optimal customer experience and remain available to team members on the floor.
Lead and empower teams daily, communicate information needed for business activities, and promote cooperation within the team and between Managers.
Build group cohesion and mutual support, motivate the team, and foster a positive and harmonious work environment.
Generate enthusiasm and passion through team activities, morning briefings, and information sharing.
Train new team members.
Share team members' questions with Managers as a frontline manager.
Ensure teams embody the brand's dress code and attitude, maintain the Appartement's appearance, and uphold merchandising standards throughout the day.
Participate in new collection implementation and training, and monitor fashion trends and competitors.
Plan and organize store activity, including the daily schedule.
Apply Sézane policies, standards, and procedures; enforce operational processes, particularly point-of-sale opening and closing.
Manage returns, exchanges, and order pick-ups.
Train team members on point-of-sale use, related procedures, and best practices to deliver the best customer experience.
Ensure the safety of people and property and prevent inventory shrinkage.

Keyholder (Full-time)

Sézane · Washington, United States · Full-time · Posted 2026-11-03

Workplace: on_site

Department: Retail

Description

"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Georgetown in Washington, DC.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

Make the customer the priority of the Appartement ;
Guarantee a personalized welcome to all our customers and optimal customer service ;
Show proactivity, expertise, and passion ;
Direct solutions for both Appartement and web (omnichannel approach) ;
Use the various Sézane & Octobre communication channels to develop your product knowledge ;
Share your product knowledge and sales techniques with educational skills to both customers and team members ;
Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

Have a comprehensive view of the floor to ensure an optimal customer experience ;
Be available to all team members through your presence on the floor ;
Lead and empower teams on a daily basis ;
Communicate information necessary for business activities ;
Promote cooperation within the team and between Managers ;
Create group cohesion and mutual support ;
Manage your team by motivating them and creating a positive and harmonious work environment ;
Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
Train new team members ;
Embody your role as a frontline manager by sharing team members' questions with the Managers.

Ensuring The Brand Image

Ensure teams properly embody the brand (Dress code/Attitude) ;
Maintain the Appartement's appearance ;
Participate in new collection implementation and training ;
Ensure merchandising standards are maintained throughout the day ;
Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

Plan and organize store activity (daily schedule) ;
Master Sézane policies, standards, and procedures ;
Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
Manage specific processes (returns, exchanges, order pick-ups) ;
Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
Ensure the safety of people and property ;
Prevent inventory shrinkage.

Requirements

Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;.
Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
You are skilled at supporting and developing your team members to ensure optimal customer service ;
You are an agile person with a dynamic personality to successfully carry out all these missions.

Benefits

$27 per hour

Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !

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Sézane

Keyholder

About the Job

Requirements

Responsibilities

Keyholder (Full-time)

Description

Requirements

Benefits

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About the Company

Sézane

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