Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will lead an Order to Cash operations team while also working as a hands-on individual contributor across Cash Application, Billing and Deduction Management. The role involves managing team delivery, resolving complex operational issues, stakeholder management and ensuring accurate and timely execution of OTC activities. Team management experience will be preferred. • The CL10 Order to Cash role focuses on leading and managing Cash Application, Billing and Deduction Management operations while also working as a hands on individual contributor. The role is responsible for team delivery, SAP based processing, reconciliations, exception resolution, stakeholder management and ensuring quality and timely completion of OTC activities. • Strong end to end Order to Cash experience with hands-on expertise in SAP, Cash Application, Billing and Deduction Management. Strong team management, stakeholder management, reconciliation and problem-solving skills are required. Experience in transition and process improvement would be an added advantage.
What are we looking for? • Primary skill - Billing Processing - P3 • Looking for an experienced OTC professional who can lead the team while remaining hands-on in operations. • SAP experience is mandatory • Strong Cash Application and Billing experience • Strong Deduction Management experience • Good understanding of end to end OTC processes • Experience in leading and supporting an operations team • Ability to independently handle complex reconciliations and exceptions • Strong stakeholder and escalation management skills • Good analytical and problem-solving skills • Transition experience would be an advantage • Cash Application Process - P3 • Account Reconciliations - P3 • Team Management
Roles and Responsibilities: • Lead the day-to-day OTC operations covering Cash Application, Billing and Deduction Management • Manage team workload, allocation, priorities and daily operational deliverables • Work as a hands-on individual contributor and support processing when required • Perform and review complex transactions and reconciliations in SAP • Resolve complex unapplied cash, billing and deduction-related exceptions • Review operational deliverables and ensure accuracy and process compliance • Manage team queries and provide functional guidance to team members • Handle critical operational issues and escalations independently • Coordinate with stakeholders for timely resolution of open issues • Monitor productivity, quality, backlog and agreed service levels • Identify process gaps and drive corrective and improvement actions • Support transition, knowledge transfer and process stabilization activities • Coach and develop team members while ensuring appropriate process coverageBCom

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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