Program Manager

This strategic leadership role combines program management, technical solution delivery, customer engagement, and business growth responsibilities across the program to strengthen our AI, Data Science, Cloud, and Digital Transformation initiatives. The ideal candidate is a trusted advisor who can engage executive stakeholders, identify new opportunities, shape innovative solutions, and drive customer buy-in while leading successful delivery of complex federal IT programs.

The Program Manager will serve as the primary Point of Contact (POC) for contract performance and customer engagement, overseeing multidisciplinary teams supporting cloud modernization, AI/ML initiatives, enterprise data platforms, cybersecurity, infrastructure operations, and digital transformation programs. This role requires a strong balance of technical leadership, operational excellence, strategic planning, and customer relationship management.

Duties and Responsibilities:

• Serve as a Point of Contact (POC) for all contract services, deliverables, and customer engagements.
• Lead contractor teams supporting large-scale Federal IT, Cloud, AI, and Data Science programs enabling enterprise modernization initiatives.
• Organize, direct, and manage contract operation support functions involving multiple contract tasks.
• Provides leadership and direction for Program and project management staff, providing client and project management support, leading to high-quality client delivery.
• Build and maintain trusted advisor relationships with government executives, technical stakeholders, and business leaders.
• Collaborate with customers to develop strategic roadmaps for AI adoption, cloud transformation, data modernization, and operational efficiencies.
• Develop and implement standardized reporting, KPI dashboards, executive briefings, and program performance metrics.
• Monitor program schedules, budgets, staffing plans, risks, and deliverables to ensure successful execution.
• Manage program financial performance including forecasting, staffing, subcontractor coordination, and profitability objectives.
• Lead customer presentations, technical strategy discussions, and executive-level program reviews.
• Coordinate with internal business units, delivery teams, capture teams, and external partners to ensure program success and growth alignment.
• Mentor and develop project managers and technical leaders while fostering a collaborative, innovation-focused culture.
• Drive continuous improvement initiatives focused on automation, operational efficiency, customer experience, and service quality.
• Maintain overall programmatic responsibility of the contract
• Maintain and manage senior-level client/organizational interface
• Ensure satisfactory performance of contract task areas
• Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
• Ensures that risks and issues identified are driven to closure.  Serves as an initial escalation point for issues escalated from the project teams
• Implements cross-project/cross-organization reporting.  Develops standards and drives implementation of consistent project-level reporting among PMs.
• Strategically work with cross-functional teams to provide innovative, customer-focused experiences
• Identify, shape, and help capture new business opportunities, task orders, and growth initiatives within existing customer environments.

Basic Qualifications (required):

• Eight (8) or more years as a Program Manager for the Federal Government 
• Five (5) or more years managing and leading large Enterprise IT teams utilizing ITIL and Agile methodologies
• PMP certification
• Managed a team of 40+ IT professionals
• Good interpersonal, problem-solving, and time management skills
• Strong management skills to manage resources and day-to-day processes
• Demonstrated experience in full development life cycle development standards and best practices for quality assurance
• Demonstrated experience managing program budgets, staffing, schedules, risks, and contract deliverables
• Strong attention to detail, organizational skills, and a commitment to quality
• Excellent communication, presentation, and relationship management skills.
• Ability to translate business challenges into innovative technical solutions.
• Ability to work independently and collaboratively within cross-functional teams

Preferred:

• Advanced degree in business, computer science, information systems or related discipline
• ITIL 4 Certification
• Agile certification(s)
• AWS, Azure, Google Cloud, or other cloud certifications