Shop Manager
Frasers Group
Shop Manager
Frasers Group
Multi-brand sports and fashion retailer
• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.
• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with minimum 10 pax).
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.
An OPPORTUNITY like this at Frasers Group is for the FEARLESS!
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles, you will:
THINK WITHOUT LIMITS, and take the team with you!
BE RELEVANT, to our people, to partners, and to the planet!
OWN IT, and back yourself!
Multi-brand sports and fashion retailer
Frasers Group is a British retail conglomerate with a portfolio of sports, fashion, and lifestyle brands, operating a large network of stores and online platforms. It buys and integrates brands and retailers (often distressed), revamps them, and sells through its multi-brand formats along with services like Frasers Plus and a retail media network. The Elevation Strategy guides its shift from discount, high-volume sales toward a more premium positioning by strengthening brand partnerships and customer experience across physical and digital channels. The company’s goal is to grow a premium, multi-brand portfolio and sustain expansion through both brick-and-mortar and online channels, supported by financial services and media capabilities.
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