LMAX Group

Institutional FX and crypto trading platform

Client Onboarding Executive

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeSingaporeIn-person

About the Job

Requirements

Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
Experience in customer-facing roles.
Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
Ability to explain complex KYC requirements to clients and internal teams.
Ability to manage multiple clients and priorities simultaneously while meeting deadlines and compliance standards.
Problem-solving skills to navigate complex KYC cases and escalate appropriately.
Experience with KYC/AML platforms such as Trulioo or Comply Advantage, and CRM systems such as Salesforce or Dynamic Works.
A bachelor's degree in finance, business, or a related field.
Mandarin language proficiency.

Responsibilities

Perform KYC checks, including identity verification, background checks, risk assessments, and PEP and sanctions screening.
Perform transaction screening to identify potential AML risks, unusual funding behaviour, and sanctions-related concerns, escalating findings as appropriate.
Provide a smooth, timely, and positive onboarding experience while maintaining compliance standards.
Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
Serve as the primary client contact throughout onboarding, providing guidance on KYC requirements and addressing questions promptly and professionally.
Review and validate client documentation for completeness, accuracy, and compliance with regulatory and internal requirements.
Assist clients with submitting correct documentation and ensure required paperwork is collected and submitted on time.
Maintain accurate and current client records, securely storing KYC and onboarding documentation for audit, reporting, and regulatory purposes.
Work with sales, product, and customer success teams to coordinate handoffs and maintain alignment across departments.
Handle client inquiries, issues, and escalations, ensuring timely resolution.
Enter client information accurately and promptly into KYC systems.

Desired Qualifications

Advanced compliance certifications, such as ICA or CAMS.

Client Onboarding Executive - Mandarin Speaker

LMAX Group · Singapore, Singapore · — · Posted 2026-11-06

Workplace: on_site

Department: Operations

Description

Key Responsibilities:

Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs & sanction screening.
Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.
Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.
Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.
Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.
Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
Ensure all client information is entered into the KYC systems accurately and timely.

Requirements

Skills and Qualifications:

Experience:

Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
Experience in customer-facing roles with strong communication skills.

Skills:

Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).

Education:

A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.

Benefits

25 days of holiday
Bonus
Pension: CPF
Private medical and dental coverage
Term Life
Personal Death and Accident Insurance
Wellness contribution program with access to ClassPass
Plumm Platform
Five volunteering days
Give as You Earn initiative

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About the Company

LMAX Group

Institutional FX and crypto trading platform

LMAX Group runs a global institutional exchange for FX and crypto trading. It serves banks, funds and proprietary trading firms, offering a high-performance trading platform designed for low latency and high throughput, with real-time market data and minimal slippage. Revenue comes from transaction fees, market data subscriptions and technology services. The company emphasizes a transparent and efficient trading environment backed by robust infrastructure to ensure reliability and stability in operations. Compared with competitors, LMAX Group targets institutional clients with a proven, real-time trading ecosystem and strong data/technology services, differentiating itself through its focus on reliability, transparency and performance. The goal is to provide a scalable, dependable platform that enables institutions to execute trades efficiently and access real-time market information.

Company size: 201-500
Company stage: Growth Equity (Venture Capital)
Total funding: $300M
Headquarters: London, United Kingdom
Founded: 2007

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