Franchise Operations Consultant
No salary listed
Senior
Bachelor's
Jersey City, NJ, USA
In Person
Business & StrategyBusiness Operations
About the job
Requirements
- Demonstrated ability and experience consulting with and influencing business owners.
- Advanced knowledge of business operations and consultative approaches, with experience guiding leaders to make better business decisions.
- Proven ability to deliver results and effectively influence decisions through strong negotiation skills.
- Ability to plan and set priorities to achieve business objectives, with accountability and focus.
- Strong business acumen, including financial review and assessment skills and use of competitive data.
- Outstanding interpersonal skills for building partnerships with internal and external partners.
- Ability to work independently and deliver results with minimal supervision or guidance.
- Excellent written and verbal communication skills.
- Undergraduate and/or graduate degree, or equivalent combination of education, training, and experience.
- Five years of direct experience in a field operations-oriented leadership role within the food service industry or comparable multi-unit retail industry.
- Intermediate to advanced experience with profit and loss analysis, inventory management, and operations management.
- Intermediate to advanced computer experience, including Microsoft Office: Outlook, Teams, Excel, Word, and PowerPoint.
Responsibilities
- Develop, coach, and mentor franchisees; provide business and operational guidance while leading through influence; recommend strategies and help franchisees develop solutions, gain commitment to corrections, and succeed.
- Collaborate with franchisees to teach and enforce operating procedures, including brand standards, profit and loss, cost of goods sold, and labor management.
- Conduct gap analysis between desired and current states based on business planning, basic business operations, guest satisfaction, and marketing effectiveness; recommend improvements.
- Lead analysis discussions on financial and operational key performance indicators, including profit and loss, cost of goods sold, inventory management, and labor productivity; identify opportunities and develop resolution strategies.
- Diagnose and remove barriers affecting guest experience, store performance, and profit; lead goal-setting strategy and support development, implementation, and measurement of success.
- Conduct onsite reviews and audits of franchise stores, measure performance against corporate operational initiatives, and ensure franchisees understand and uphold food safety, quality, service, cleanliness, operational metrics, expectations, and brand standards.
- Monitor and analyze guest surveys, feedback, review sites, and social media; create, implement, and follow through on action plans to improve guest experience.
- Follow up on new store openings in the assigned territory, ensure successful handoffs from development to store trainer to operations, and conduct new-store training when a trainer is unavailable.
- Coordinate with leadership and the internal legal team and support the default process for stores that do not uphold Smoothie King standards.
- Partner with the Field Marketing team to provide designated market area leadership and implement tactics to drive sales, transactions, and new guest acquisition.
- Champion the Smoothie King mission and vision for product, service, and guest satisfaction and ensure delivery and alignment across the franchise system.
- Plan and schedule the travel calendar effectively and use systems and tools to execute effective visits.
Desired Qualifications
- Direct experience within branded franchising or a franchise owner entity is highly preferred.
- Familiarity with Restaurant Magic, Data Central, or a comparable store back-office tool is recommended.
- Personal passion for fitness is a plus.
About the company
Smoothie King is a Dallas-based company that runs smoothie bars and nutritional lifestyle centers, primarily through franchised locations. It offers made-to-order smoothies and other healthy drinks from its stores, with a focus on customized blends that fit individual nutrition goals. The product works by customers choosing base smoothies and add-ins to align with personal wellness targets, enabling tailored nutrition at each visit. The company differentiates itself from competitors with its long-standing leadership in the category, a widespread franchised network (over 1,000 stores in 34 states and select countries), and a proven track record (ranking as the #1 smoothie franchise on Entrepreneur’s Franchise 500 list for many years). Its goal is to help people find their purpose through nutritious beverages and lifestyle guidance, while expanding its franchise footprint and continuing to grow its community of customers and franchisees.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
1973
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Simplify's Take
What believers are saying
- July 2026 same-store sales rose 9% after Chicken Flatbreads launched in June.
- Q2 2026 added 19 stores and 32 commitments, including New York and Midwest expansion.
- Main Post Partners’ 2025 minority investment and 2026 oven rollout funded food-platform growth.
What critics are saying
- Queens SK LLC sued Smoothie King in July 2026, signaling franchisee conflict and enforcement drag.
- NLRB’s August 2026 SKBAR order and April 2026 Cordon TCPA case expand legal exposure.
- Tropical Smoothie Cafe’s faster 1,800-unit scale and Blackstone backing threaten Smoothie King’s growth share.
What makes Smoothie King unique
- Protein-first menu design, including GLP-1 and high-protein lines, anchors Smoothie King’s brand.
- September 2026 AI strategy automates back-office tasks while preserving drive-thru and in-store hospitality.
- Private ownership and 1,250-plus franchised units support rapid menu rollout and localized expansion.
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Benefits
- Flexible Work Hours
- Gym Membership