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Services for the Underserved

Offers services to underserved New Yorkers

Case Manager

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$45k - $50k /yrIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Bilingual Spanish ability is required.
  • Two years of experience working with a homeless population is required.
  • Ability to work with a culturally diverse population is required.

Responsibilities

  • Conduct the intake process with new clients within 24 hours of admission, including explaining resident rights and responsibilities and grievance procedures.
  • Conduct psychosocial, vocational or educational, and housing assessments, and document them.
  • Document supportive social services provided and client progress or regression toward securing permanent affordable housing accurately, completely, and on time.
  • Prepare housing applications and assist clients with the housing application and interview process.
  • Monitor and assess changes in client behavior or appearance.
  • Facilitate group and individual counseling, workshops, psychoeducation, and recreational activities.
  • Conduct room and dormitory visits or inspections to assess personal hygiene, room cleanliness, and overall activities of daily living skills.
  • Provide comprehensive case management services to an assigned caseload.
  • Develop initial service plans and conduct service plan reviews for an assigned caseload as needed.
  • Provide referrals to in-house and community-based medical, mental health, and supportive social services for assigned clients as appropriate.
  • Provide crisis intervention and address emergency situations as appropriate.
  • Monitor client medication compliance and collaborate with nursing staff to monitor compliance.
  • Refer clients to appropriate community resources as needed.
  • Maintain accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other funder, and S:US standards.
  • Facilitate and document the discharge or transfer process.
  • Attend staff meetings, case conferences, group supervision, and trainings, and escort clients to housing interviews as needed.
  • Comply with S:US employee policies, procedures, and protocols; corporate compliance policies; and New York State Department of Social Services rules, regulations, and statutes.
  • Work a schedule that includes some weekend and evening hours.

Desired Qualifications

  • Experience in a residential setting, group work, tenant organization, case management, referrals, or community outreach is strongly preferred.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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