4SiGHT Supply Chain

Supply chain, warehouse, and transportation systems consulting

Senior Associate - OCM & Manhattan Solutions Specialist

Customer Education & TrainingUpdated on Nov 12

Full-timeNo salary listed

About the Job

Requirements

Excellent organizational and leadership capabilities, including coaching, training, and mentoring.
Proficiency in supply chain operations, such as Warehouse Management, Yard Management, Labor Management, and/or Transportation Management.
Ability to work closely with internal and external teams and leaders in organizational change management, business, and engineering departments.
Ability to adapt to team and client needs to support successful supply chain software implementation.
Analytical skills to assess client culture and processes and determine how changes may affect the organization and its people.
Communication, facilitation, and interpersonal skills for client-facing work.
Attention to detail and accuracy in content creation and deliverables.
Experience with workflow tracking, process mapping, reporting, analytics, and stakeholder engagement tools, such as Microsoft 365, Lucidchart, Power BI, JIRA, Mural, and AI tools.
Bachelor’s degree in Technology, Communications, Instructional Design, or a related field, or equivalent experience.
At least five years of experience implementing, configuring, or training on Manhattan Associates applications.
Experience in organizational change management, including leadership alignment, training, communications, and stakeholder engagement.
Experience supporting technical training or engineering teams in supply chain software environments.
Ability to obtain Manhattan Active Warehouse Management certification within the first six months of employment.

Responsibilities

Partner with clients to understand how implementations affect people and ensure organizational change management deliverables support communication, training, confidence, and successful go-live.
Partner with clients to mitigate implementation impacts and change risks, maximizing adoption and investment value.
Collaborate with clients, organizational change management leadership, project directors, and technical teams to align communications and training with project requirements and timelines.
Develop communication and training strategies and detailed plans for organizational change efforts.
Develop technical training curricula, labs, simulations, and certification pathways for Manhattan Associates product implementations.
Deliver client training aligned with system configuration through instructor-led, eLearning, simulation-based, and hands-on technical formats.
Provide on-site support during and after go-live as needed to help ensure successful implementation of Manhattan Associates solutions.
Contribute to the internal organizational change management Community of Practice as the team develops its offerings and capabilities.

The Senior Associate, OCM & Manhattan Solutions Delivery plays an integral role in our Organizational Change Management (OCM) organization with the intent of supporting the people side of change for our clients when implementing Manhattan supply chain software. This role serves as a partner for our clients and internal program teams to ensure timely execution to prepare people for the impacts of change, so they can continue to be successful in their roles up to, during and after implementation. Responsibilities include the development and delivery of quality OCM strategies for communications, process and system training, and support to optimize the adoption and value of our clients’ investment. In this role, you will also participate and influence our internal OCM Community of Practice as we continue to build our offerings and capabilities as a team.

This role requires Manhattan Associates expertise paired with supply chain and implementation experience, strong instructional design capability, effective communication skills, and the ability to translate complex engineering concepts into structured training programs for internal teams and external clients.

Primary Responsibilities

Partner with client to fully understand the impact of the implementation on people to ensure OCM deliverables provide necessary support which enhance communication, training, confidence and go-live success

Partner with the client to ensure implementation impacts and change risk are mitigated to maximize adoption and the value of the investment

Collaborate with clients, OCM leadership, project directors, and technical teams to ensure communication and training align with project requirements and timelines

Develop communication and training strategies followed by detailed plans to support organizational change efforts

Develop technical training curricula, labs, simulations, and certification pathways supporting Manhattan Associates product implementations

Deliver training for clients which are aligned to configuration via instructor-led, eLearning, simulation-based, and hands-on technical training

Provide critical on-site support during and post go-live (as necessary – based on the needs of the client and our team) to ensure a smooth and successful implementation of Manhattan Associates solution

Required Knowledge & Skills

Excellent organizational and leadership capabilities – coaching, training and mentoring

Proficiency in Supply Chain operations – Warehouse Management, Yard Management, Labor Management and/or Transportation Management

Ability to work closely with internal and external teams and leaders in OCM, business and engineering departments

Ability to adapt to the needs of the team and our client to ensure the successful implementation of supply chain software solutions

Excellent analytical skills to dig deep into current client culture and processes to determine how changes may impact the organization and their people

Excellent communication, facilitation and interpersonal skills – client-facing professionalism

Strong attention to detail and accuracy supporting quality content creation and deliverables

Experience with tools related to workflow tracking, process mapping, reporting, analytics and stakeholder engagement – e.g. Microsoft 365 ecosystem, Lucidchart, Power BI, JIRA, Mural, AI, etc.

Education & Experience

Bachelor’s degree in Technology, Communications, Instructional Design, or related field (or equivalent experience)

Minimum 5 years of experience implementing, configuring, or training on Manhattan Associates applications

Experience in OCM - leadership alignment, training, communications, stakeholder engagement, etc.

Experience supporting technical training or engineering teams in supply chain software environments

Must be able to be certified in Manhattan Active Warehouse Management within first 6 months of employment – cost supported by 4SiGHT

Reporting Structure

This position reports directly to the Sr. Director, Organizational Change Management (OCM), who provides direction, oversight, and alignment to ensure OCM strategy and deliverables support project readiness, adoption activities, and technical enablement across all Manhattan Active® engagements.

If you have a passion for working as a team to ensure people are prepared for change to maximize the value of software solutions and have personally built and delivered training on Manhattan Associates solutions, we welcome the opportunity to learn more about your experience and potential fit with 4SiGHT.

This position is primarily remote, but some travel is required to support the needs of our clients and their implementations.

To apply, please submit your resume including a detailed summary of your OCM and relevant Manhattan application experience and how your expertise can contribute to our team's growth and overall success.

This opportunity is only open for candidates in the United States & Canada. We will prioritize candidates with the experience & skills highlighted in this posting.

We offer world-class benefits that include Medical, Dental, Vision, FSA, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, paid vacation & national holidays, maternity leave, bereavement, etc. If you want to be part of something different and exciting, 4SiGHT is the place for you.

About the Company

4SiGHT Supply Chain

Supply chain, warehouse, and transportation systems consulting

4SiGHT Supply Chain Group is a vendor-independent consulting firm helping organizations plan, implement, and optimize distribution, transportation, and omnichannel operations. The firm provides supply chain strategy, warehouse and network design, and technology implementation across warehouse, transportation, and order management systems, plus a dedicated Manhattan Associates practice through its 4ACTiVE toolkit of upgrade assessments, implementation, training, development, and support. What sets 4SiGHT apart is its independence from material handling vendors and software providers, recommending technology on fit alone, with consultants averaging nearly two decades of experience. The goal is to help clients complete successful transformations with dedicated project teams.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Middlewich, United Kingdom
Founded: 2003

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