Stewarding Supervisor

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

The Stewarding Supervisor is responsible for supervising daily stewarding operations and ensuring the highest standards of cleanliness, sanitation, organization, and efficiency within kitchen and food-service areas at an exclusive luxury destination.

The role leads the stewarding team, coordinates cleaning and equipment-support activities, and works closely with the culinary and operational departments to ensure smooth and professional service delivery.

Key Responsibilities

• Supervise and coordinate the daily activities of the stewarding team.
• Prepare duty schedules, assign work areas, and allocate cleaning and equipment-support responsibilities.
• Ensure all kitchen areas, workstations, floors, walls, sinks, storage areas, and service zones are cleaned and sanitized to the required standard.
• Supervise the washing, sanitizing, drying, polishing, and storage of crockery, cutlery, glassware, cookware, utensils, and kitchen equipment.
• Ensure dishwashing and cleaning equipment is operated safely and maintained in good working condition.
• Coordinate the timely delivery of clean equipment, utensils, and service items to the culinary and Food and Beverage teams.
• Support the kitchen team before, during, and after regular service, private functions, events, and special occasions.
• Monitor hygiene, sanitation, waste-management, pest-prevention, and cleaning standards.
• Ensure cleaning chemicals, tools, equipment, and supplies are used, stored, and handled correctly.
• Maintain accurate records of cleaning schedules, equipment condition, breakages, shortages, stock usage, and maintenance concerns.
• Monitor and control the use of cleaning materials and stewarding supplies.
• Conduct regular inspections of stewarding areas, equipment, storage rooms, waste areas, and service spaces.
• Report damaged, missing, or malfunctioning equipment to the Maintenance Manager or relevant department.
• Coordinate with Kitchen, Food and Beverage, Housekeeping, Stores, Maintenance, Security, and other departments as required.
• Train, coach, and guide stewarding team members on cleaning procedures, safe chemical handling, hygiene, equipment operation, and workplace safety.
• Monitor team attendance, punctuality, grooming, conduct, productivity, and adherence to procedures.
• Assist with stock counts, requisitions, storage, and replenishment of stewarding supplies.
• Ensure correct waste separation, disposal, recycling, and collection procedures are followed.
• Support audits, inspections, risk assessments, and health and safety initiatives.
• Maintain confidentiality and discretion regarding clients, private functions, organizational activities, and operational matters.
• Perform other reasonable duties assigned by management.

Desired Skill & Expertise

• Previous experience as a Stewarding Supervisor, Senior Steward, Kitchen Steward, or in a similar supervisory role.
• Experience within a luxury, premium, private, corporate, lifestyle, or high-end environment is preferred.
• Good knowledge of cleaning, sanitation, dishwashing, waste management, and kitchen-support procedures.
• Experience supervising, training, and developing a stewarding or cleaning team.
• Knowledge of food-safety, hygiene, chemical handling, manual handling, and workplace-safety practices.
• Ability to operate and troubleshoot basic dishwashing and cleaning equipment.
• Good organizational, communication, and team-management skills.
• Ability to work flexible hours, including evenings, weekends, public holidays, and busy service periods.
• Physically fit and able to stand, walk, bend, and lift for extended periods.