Digital Adoption Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

We are seeking a talented Digital Adoption Specialist to join our team

Summary:

This position is responsible for providing support to the business including, but not limited to; intake, gathering, and documentation of functional business requirements, standard

operating procedures, and process mapping for end-to-end workflows. Additionally, this position will help steer adoption results through testing system functionality, training development and delivery, communications, and change management. The Digital Adoption group provides key metrics and analysis to help identify trends and areas of opportunity for organizational improvement in leveraging technology investments.

Responsibilities:

• Participates in business and functional requirements gathering sessions with assigned departments.
• Maintains excellent customer service standards to ensure high satisfaction.
• Understands goals and objectives of leveraging a unified CRM platform and digital applications.
• Understands functional business requirements and process flows for assigned departments.
• Creates appropriate test flows and scripting for system integration testing and user acceptance testing.
• Performs appropriate integration, migration, and user acceptance testing for system functionality and usability.
• Collaborates effectively with other team members and departments.
• Creates and maintains training materials for user community as needed.
• Creates and maintains training materials for new hires.
• Participates in business requirements gathering conversations.
• Participates in process map development with business units.
• Acts as a Salesforce evangelist. 

Qualifications:

• Bachelor’s Degree or equivalent work experience is preferred.
• Two to four years of related experience is required.
• Knowledge of the Professional Employer Organization (PEO) industry is preferred.
• Salesforce product knowledge and experience is preferred.
• Salesforce Administrator is preferred.
• Pendo experience is desired.
• Working knowledge of business processes for a targeted group of departments.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.
• Strong customer service and collaboration skills in a team environment.
• Strong relationship-building, empathy, and problem-solving skills required.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relationships with those encountered in the course of employment.
• Ability to determine and utilize appropriate methods of dealing with human behavior.
• Ability to diffuse and manage escalated situations.
• Ability to track and trend issues and escalate accordingly.
• Detail-oriented with the ability to multi-task and prioritize.
• Ability to work in a fast-paced and dynamic environment.
• Basic presentation skills.
• Effective time management skills.
• Learning mindset, strong learning agility, and desire to grow through knowledge building.
• Interest in growing Salesforce knowledge and obtaining certifications.
• Interest in growing Digital Adoption knowledge and obtaining certifications.
  

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.