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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingPosted on Nov 9
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience is required.
  • Applicants must be students in technical programs from the fifth cycle onward or university programs from the ninth cycle onward, or graduates, bachelor's graduates, or degree-holders in Economics, Accounting, Administration, Engineering, or related fields.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m. is required.
  • Customer service orientation, high-quality customer care, negotiation skills, commercial orientation, and ability to work as part of a team are required.

Responsibilities

  • Receive metal cash containers and recount cash supplied by the vault before operations begin; balance and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, insurance sales, and other operations.
  • Verify customer identity when processing payments.
  • Retain counterfeit bills detected during customer transactions.
  • Report excess cash beyond operating limits or cash shortages to the assistant branch manager.
  • Offer and contract financial products, including cards, loans, cash installment products, and other products in the assigned sales range.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities with the branch manager and assistant branch manager to meet product and service objectives.
  • Use each opportunity at the counter or in the branch lobby to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products in addition to those related to the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Serve customers comprehensively and with a quality focus, educating and assisting them in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring timely, high-quality responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value provided.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Follow up on the PPG, adjusting objectives and activities as needed in coordination with the branch manager.
  • Attend and actively participate in meetings, reporting relevant topics and customer needs in the segment.
  • Evaluate and analyze credit transactions and escalate them to the appropriate levels for approval.
  • Open all types of accounts requested by customers.
  • Inform, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and cancel direct debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including card cancellations before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Carry out commercial actions and campaigns directed at customers in non-personalized segments without an assigned portfolio.
  • Receive, count, verify, enter, and report remittances jointly with the assistant branch manager under dual control.
  • Participate in and perform the branch's accounting reconciliation with the assistant branch manager.
  • Inform, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the assistant branch manager and/or AS1 with replenishing cash machines.
  • Perform other functions assigned by the supervisor in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution and serving customers directly is desirable.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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