Client Advocate PCAP

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Duties and Responsibilities:

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.
• Performs case management activities according to PCAP policies and procedures in a highly confidential and professional manner.
• Manage a caseload of 15-20 clients and their families.
• Conduct home visits as clinically necessary (approximately twice per month).

Job Description:

• Assist clients in setting goals based on their individual needs assessments, and in identifying steps to achieve their goals; monitor progress.
• Provide outreach services to engage and connect clients with the community agencies that will help meet their needs and goals.
• Utilizes community and natural supports to supplement services, with the intent to better integrate the consumer into their community, and to eventually graduate the client from services when possible and clinically indicated.
• Administer clinical assessment instruments dealing with highly sensitive and confidential information, according to PCAP policies and procedures.
• Collect and enter data online.
• Coordinate scheduling and attend case staffing’s and appointments with community providers with whom client is involved. Maintain regular contact with client’s network of service providers.
• Provide housing support/case management services and documentation as required for housing subcontracts and working agreements.
• Attend and participate in weekly individual supervision with site Clinical Supervisor to discuss client needs, goals and issues.
• Participate in weekly staff meetings with team to evaluate client and program progress.
• Provide outreach services to locate missing clients and engage them with the program.
• Participate in required training.
• Obtain and maintain current CPR, Infant CPR, and First Aid Certification.
• Contribute to report writing, trainings, and presentations as needed.
• Maintains the safety, security, and confidentiality of consumers and their families
• Works collaboratively with co-workers and with personnel from other agencies with whom we interact.
• Works effectively and efficiently in the field with little supervision, with the ability to manage time effectively and prioritize and problem solve in crisis situations.

Qualifications Qualifications include:

• A strong commitment to the right of each consumer to have access to helpful, competent, and individually tailored support and services.
• A strong commitment to working collaboratively, assertively and interdependently with co-workers.
• Promotes and respects the worth and dignity of the consumer. Promotes and reinforces the consumer’s functioning within the community.
• Experience on issues/projects working with prenatal substance abuse or equivalent combination of education and work experience.
• Demonstrated ability to effectively engage with high-risk mothers and their families.
• Ability to conduct interviews covering extremely sensitive and confidential issues.
• Strong organizational and time management skills.
• Excellent written and oral communication skills.
• Computer proficiency (Word, Excel).
• Strongly encourage individuals with life experience dealing with substance abuse issues or other relevant issues to apply.
• Must complete an annual clinical competency test as a client advocate.

Education, Certificates, Licenses, Registrations, and Medical Screening:

• Bachelor’s Degree required.
• Must have access to a car, have a valid driver’s license and current auto registration.
• Must authorize Sea Mar to obtain current driving record from the Department of Motor Vehicles (and annually thereafter) to determine employee’s driving eligibility. Driving record must meet Sea Mar‘s insurance carrier’s minimum standards related to driving for the purpose of determining eligibility.
• The employee must provide Sea Mar proof of auto insurance (upon hire and at renewal time). Employee must submit a copy of the endorsements page of their insurance policy to Human Resources. Employee must carry minimum liability coverage required by the state where they reside. This position requires employee to transport clients and employee will be required to carry additional liability coverage. HR will provide employee with the additional liability coverage limits that are required.
• Must pass a TB test at time of hire and annually.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Pre-hire and annual employee health screening required.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.

Work Environment:

• Fast paced and challenging at times in order to meet client needs. Potential for occasional exposure to conflict and/or aggressive behavior.

Physical Requirements:

• No physical requirements. Reasonable accommodations will be made for individuals with disabilities.

Hourly - Hourly Plan, 24.51 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 27 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html