German-Speaking POS & Technical Support Specialist

Job Description

Your Role

• As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.
• You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support.

What You'll Do

• Provide professional support via phone, email, and ticketing systems.
• Assist customers with card payment terminals, POS devices, and ATMs.
• Support terminal installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate documentation in the ticketing system.
• Handle portal access requests and perform selected back-office activities.

Qualifications

What We're Looking For

• Fluent German (C1) and English (B1 or higher).
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• A customer-focused mindset with the ability to thrive in a fast-paced environment.
• Comfortable working with phone, email, and ticketing systems.

Nice to Have

• Experience in the payments, POS, banking, or financial services industry.
• Basic knowledge of Microsoft Excel and ticketing platforms.

Additional Information

Working Hours

• Fully remote position.
• Rotating shifts between 09:00 and 21:00.
• Five-day work week based on a scheduled roster.

  What We Offer

• Competitive salary with a performance-based bonus.
• Permanent employment contract.
• Food vouchers. Additional health and life insurance.
• 21 days of paid annual leave.
• Fully paid onboarding and professional training.
• Clear career growth opportunities within an international company.
• A modern, supportive, and collaborative work environment.
• Employee recognition programs and team-building events.

• Why Join Sutherland?
  Become part of a global team that values innovation, collaboration, and continuous development. You'll receive comprehensive training, ongoing support, and the opportunity to build a long-term career in an international environment—all while working remotely.

  Apply today and become part of our growing team!