Assitant Manager - Housekeeping, Holiday Inn New Delhi Aerocity

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job overview :

Under the general direction of the Executive Housekeeper, and within the limits of established InterContinental Hotels Group policies and procedures, oversees and directs the day to day operation of Housekeeping Department and assists in the forward planning of the department.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and responsibilities :

Financial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

• Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget

• Maintain proper inventory levels managing cost per room for supplies and labour.

People:

• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. 

• Assists in recruiting in line with company guidelines 

• Prepares detailed induction programmes for new staff

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs

• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest experience: :

• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

• Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non-occupied rooms

• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

• Carry out the special needs and requests of guests, VIPs, repeat visitors and club members. 

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents). 

• May be responsible for the security of lost and found items throughout the hotel.

• Perform other duties as assigned. May also serve as manager on duty.

Accountability :

This is a mid-level managerial position in housekeeping in a full-service hotel which may include multiple sites/rooms and outlets with high volume catering and convention facilities. Typically manages a large number of staff. 

Qualifications and requirements : 

Bachelor Degree /Diploma in hospitality and hotel administration / secondary education / equivalent plus 2/3 years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Bachelors Degree/ Diploma in Hotel Management or equivalent . Must speak fluent English. Other languages preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

What we offer : 

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.