Community Health System

Regional hospital network delivering medical care

Manager of Network Infrastructure and Telecommunications

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeFresno, CA, USANo salary listed

About the Job

Requirements

A Bachelor's degree in Information Technology, Computer Science, or a related field is required; an equivalent combination of education and experience may be considered instead.
At least 3 years of progressive technology experience in an enterprise IT environment is required.
Experience with Cisco technologies is required.
Experience working in a larger enterprise environment in a senior network role is required.
Demonstrated success in network architecture planning, capacity and resource management, and vendor contract oversight, with experience leading projects that support enterprise growth and technology modernization.
Proven ability to manage high-availability network environments that support 24/7 operations, ensuring system reliability, redundancy, and security in alignment with organizational and regulatory standards.
Expert working knowledge of industry-standard network protocols, network, server, and desktop operating systems, and common scripting languages.
Knowledge of telecommunications infrastructure, protocols, and call center systems.
Knowledge of standard ITIL practices for incident, service request, change, and problem management.
Knowledge of telecommunications service contracts and maintenance agreements.
Strong understanding of applicable clinical systems and industry requirements.
Demonstrated skills in management, planning, budgeting, and quality improvement.
Skills to train staff and gather information needed to streamline processing.
Strong organizational, analytical, problem-solving, and negotiation skills.
Ability to translate organizational goals into scalable, secure network and telecommunications solutions.
Ability to develop, implement, and maintain policies and procedures.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to plan, organize, and direct the work of others.
Ability to partner and collaborate with other managers, senior management, and teams to achieve project and strategic objectives.
Ability to communicate effectively in written and verbal form to patients, staff, physicians, and management staff.

Responsibilities

Manage LAN, WAN, MAN, voice, and wireless networks supporting business and clinical systems, and oversee department daily operations, processes, procedures, and team performance to ensure efficient, consistent, high-quality service delivery.
Provide strategic and operational leadership for core information technology services infrastructure, including cloud, software as a service, and hybrid technologies.
Architect, design, and manage scalable, reliable, and standardized network and telecommunications infrastructure aligned with industry best practices, leveraging proactive visibility and management tools.
Lead and mentor the network and telecommunications engineers, analysts, and project managers in executing the organization’s information systems plan.
Oversee capacity planning, lifecycle management, and modernization of on-premises and cloud-based network and telecommunications systems to keep infrastructure current, standardized, and highly available.
Lead adoption of network automation, orchestration, and configuration management technologies to improve efficiency, maintenance, and compliance.
Collaborate across information technology services and organizational departments to enhance security, ensure network readiness and scalability, and deliver technology solutions that meet clinical and business needs.
Collaborate with information systems leaders on information security initiatives, including segmentation, intrusion detection and prevention systems, and network access control.
Facilitate cross-team communication and continuous improvement to enhance operations and workflows.
Collaborate with other departments to provide solutions that meet business and clinical requirements.
Implement IT service delivery practices based on ITIL principles for incident, service request, change, and problem management.
Oversee asset management of networking and telecommunications equipment and software.
Manage staffing and scheduling functions to achieve department objectives, cost-effective staffing, and productivity targets.
Implement strategic initiatives and roadmaps set by senior leadership at the tactical and operational level.
Foster a positive, service-oriented, communicative team culture aligned with the organization's mission and core values.
Develop staff members and identify opportunities for their growth.
Prepare, manage, and adhere to operating and capital budgets for wired and wireless networks and telecommunications infrastructure; manage billing and contract negotiations with network and telecommunications vendors and resellers.
Oversee employee engagement and people-management processes, with Human Resources support, including interviewing and selection, time and attendance approval, timely feedback and performance evaluations, employee development and retention, disciplinary actions, and terminations.
Perform other job-related duties as assigned.

Desired Qualifications

Technology and IT management experience in a healthcare setting is preferred.

Overview

*All positions are located in Fresno/Clovis CA*

We got our start 125 years ago as a boarding house and medical facility for people traveling in Central California. If people then could see us now... Today, Community Health System is the region’s largest healthcare provider and includes three divisions: Community Medical Centers hospitals, Community Care Health and Community Provider Network. These three pillars of healthcare – hospitals, health insurance and physicians – work best when they work together.

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care begins with taking care of our incredible teams. Want to learn more? Click here.

Responsibilities

As Manager of Network Infrastructure and Telecommunications, you’ll develop a top performing team and inspire them toward achieving defined results. Recognizing the contributions of those who go above and beyond energizes you. You identify as an agent of change, committed to helping drive improvement outcomes and standing by decisions in the interest of Community; the popular and the unpopular. Collaboration across our healthcare system in the name of quality patient experiences comes second nature, as does developing a learning culture for your staff. You’re excited to foster an inclusive workplace where diversity and individual differences are valued.

The Manager of Network Infrastructure and Telecommunications oversees the design, implementation, and management of Community Health System's network infrastructure and telecommunications systems, ensuring secure, reliable, and high-performing data, voice, video, and wireless services. This role is responsible for capacity and resource planning, vendor partnerships, and operational processes while guiding the network and telecom team to support organizational goals, operations, and technology initiatives.

Essential Accountabilities:

Manage LAN/WAN/MAN, voice and wireless networks supporting business and clinical systems. Manage the department’s daily operations, including oversight of processes, procedures, and team performance to ensure efficient, consistent, and high-quality service delivery.
Provide strategic and operational leadership for core ITS infrastructure, including cloud, SaaS, and hybrid technologies.
Architect, design, and manage scalable, reliable, and standardized network and telecommunications infrastructure aligned with industry best practices and leveraging proactive visibility and management tools.
Lead and mentor the team of network and telecommunications engineers, analysts, and project managers in executing CHS’ IS plan.
Oversee capacity planning, lifecycle management, and modernization of on-premises and cloud-based network and telecommunications systems, positioning the infrastructure to be current, standardized, and highly available.
Lead the adoption of network automation, orchestration, and configuration management technologies to improve efficiency, maintenance, and compliance.
Collaborate across ITS and CHS departments to enhance security posture, ensure network readiness and scalability, and deliver technology solutions that meet clinical and business needs.
Collaborate with other IS leaders on information security initiatives, including segmentation, IDS/IPS, and network access control.
Facilitate cross-team communication and collaborate on continuous improvement with other teams to enhance operations and workflows.
Collaborate with other CHS departments to provide solutions that meets business and clinical requirements.
Implement IT service delivery practices based on ITIL principles for incident, service request, change, and problem management.
Oversee asset management of all networking and telecommunications equipment and software.
Manage staffing and scheduling functions to achieve department objectives, cost effective staffing and productivity targets.
Tactical and operational implementation of strategic initiatives and roadmaps set by senior leadership.
Responsible for fostering a positive, service-oriented, communicative team culture aligned with organizational mission and core values.
Developing staff members and identifying opportunities for growth.
Prepare, manage, and adhere to operating and capital budgets for the health system core wired and wireless networks and telecommunications infrastructure. Manages billing and contract negotiations with network and telecommunications vendors and resellers.
Directly responsible (with support from Human Resources) for employee engagement and people management processes including interviewing and selection, time and attendance approval, providing timely feedback and performance evaluations, employee development, employee retention, disciplinary actions, and terminations.
Perform other job-related duties as assigned.

Knowledge, Skills & Abilities:

Expert working knowledge of industry standard network protocols, network, server and desktop operating systems, and common scripting languages.
Knowledge of telecommunications infrastructure, protocols, and call center systems.
Knowledge of standard ITIL practices for incident, service request, change, and problem management.
Knowledge of telecommunications service contracts and maintenance agreements.
Strong understanding of applicable clinical systems and industry requirements.
Demonstrated skills related to management, planning, budgeting, and quality improvement.
Excellent oral and written communication skills.
Skills to both train staff and successfully gather information needed to streamline processing.
Strong organizational, analytical, problem-solving, and negotiation skills.
Ability to translate organizational goals into scalable, secure network and telecommunications solutions.
Developing, implementing, and maintaining policies and procedures.
Establishing and maintaining effective working relationships with those contacted in the course of work
Ability to plan, organize, and direct the work of others.
Ability to partner and collaborate with other managers, senior management, and across teams to achieve project and strategic objectives.
Ability to communicate effectively in both written and verbal form to patients, staff, physicians, and management staff.

Qualifications

Education

Bachelor's Degree in Information Technology, Computer Science, or related field required
Equivalent combination of education and experience may be considered in lieu of a Bachelor’s Degree

Experience

3 years of progressive technology experience in an enterprise IT environment required
Cisco technologies experience
Experience working in in a larger enterprise environment in a senior network role
Technology and IT management experience in a healthcare setting is preferred
Demonstrated success in network architecture planning, capacity and resource management, and vendor contract oversight, with experience leading projects that support enterprise growth and technology modernization.
Proven ability to manage high-availability network environments that support 24/7 operations, ensuring system reliability, redundancy, and security in alignment with organizational and regulatory standards.

Disclaimers

• Pay ranges listed are an estimate and subject to change.
• If any bonuses are noted, they are only applicable to external hires meeting criteria.

About the Company

Community Health System

Regional hospital network delivering medical care

Community Health System operates a regional health network across Central California, running hospitals and care facilities such as Community Regional Medical Center, Clovis Community Medical Center, and Fresno Heart Surgical Hospital. It provides inpatient and outpatient services across specialties including cancer care, neuroscience, orthopedics, obstetrics, pediatrics, cardiology, imaging, and mental health, supported by tools like MyChart for patient access and pre-registration. It differentiates itself by running regional centers of excellence and integrated campuses—such as a cancer center, trauma center, NICU, and specialized heart and brain services—across the San Joaquin Valley. Its goal is to extend advanced medical care, improve patient outcomes, and ensure comprehensive, accessible health services for the Central Valley community.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $10.7M
Headquarters: Clovis, CA
Founded: 1897

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